Account Sales Manager & Partner Sales Manager
Alcatel-Lucent
Total years of experience :19 years, 9 Months
As an Account Sales Manager and Channel Partner Sales Manager, I act as the end-to-end owner to Secure business by ensuring order and revenue growth of company products and services from prospective and current accounts through analysing and meeting customer needs in an effort to meet sales objectives.
I’m targeted to achieve sales quotas, obtain orders from existing customers and establishing new accounts. Actively contribute to achieve customers and Company satisfaction by Developing both internal and external relations in addition to Managing, Assessing and supervising sales Channel Partners;
• Focus on customer retention and new business penetration within assigned geographic territory;
• Contributes to team efforts by accomplishing related results in a cooperative and supportive manner;
• Participating in team sales calls, proposal development, pricing presentations, consultative selling techniques;
• To respond to Request for Proposals (RFP’s) on time;
• Responsible to negotiate and close orders and to assist or ensure payments with respect to invoices are collected in time from customers;
• Order closing strategies;
• Identify needs and develop quotations in accordance with customer requirements;
• Develop and maintain relationships with new and existing clients to expand sales;
• Identify new accounts to introduce/sell products and services that fulfil Customer needs;
• Managing Different Accounts and Service Providers;
• Have experience handling multi M $$ quotas;
• Strong selling skills in large accounts as well as sound knowledge and experience in selling complex solutions.
I was the main point of contact for all Pre-Sales & Bid Management activities, Pre-Sales Manager to act as bid manager and deliver technical support to the sales team throughout the sales cycle, Working Closely with Sales team to obtain orders from existing customers and establishing new accounts, support in achieving sales quotes and key player in the Business Development process. End-to-end ownership for the phases of the Opportunity Lifecycle Process (OLP) under responsibility (from ‘Offer Qualification” to “Contract Transfer completion”) and leads the bid team.
• Maintain a close contact with customers on different levels.
• Responsibilities included identifying revenue opportunities with both existing and new
clients
• Responsible for all pre-sales support in the acquisition of new customers and the development of the existing customer base in country.
• Manage & Develops proposal management “Bid” plan and Statement of compliance doc.
• Deliver the needed technical & Pre-sales support to the sales team throughout the sales cycle.
• Arranges Offer Strategy Meeting and Offer Approval Meeting;
• Ensures Bid sign off and approval procedures are followed;
• Reaches out to the customer to anticipate upcoming RFx, collaborates with Sales and Customer Solution Consultants;
• Contributes to team efforts by accomplishing related results in a cooperative and supportive manner; participating in team sales calls, proposal development, pricing presentations, and order closing strategies;
• Ability to understand business processes and business problems with strong analytical skills.
• Supporting and Handling multi Million $ offers in Near East region.
In this role, I was Tech Engineer and Team leader who was responsible for Installation, Configuration, Design, test and rollout process to the IN/VAS (+SMSC) system in addition to providing the local Technical support to customer on a daily basis.
• Coach and guide the team in the utilization of any reporting and analysis tools and related software, in order to ensure they are fully updated in their use and applications.
• Receive complaints from customer care, investigate and provide solution
• Lead the team through requirement gathering, design, test and rollout process.
• Intelligent Network Management, Installation, Configuring and commissioning for Alcatel GSM Pre-Paid Mobile Systems.
• Technical Support for Pre-Paid Alcatel Platforms (Compaq Alpha Servers) for local mobile Operator.
• Installing and Configuring Alcatel IN OSP 2.3 Pre-Paid Mobile Systems (Egypt).
• Manage, supervise and lead the IN/VAS Team.
• Responsible for ensuring those tests for quality controls are executed and configuration and installation prior to this is undertaken by the client.
• Contributing to and managing test cases that contribute to final delivery. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner; participating in team sales calls, proposal development, pricing presentations, and order closing strategies;
• Ability to understand business processes and business problems with strong analytical skills.
• Supporting and Handling multi Million $ offers in Near East region.