Haidy Abdelkawy

Maintain executive’s agenda and assist in planning
appointments, board meetings, conferences
Receive and screen phone calls and redirect them when
appropriate
Handle and prioritize all outgoing or incoming
correspondence e-mail, letters, package

Make travel arrangements for executives
Handle confidential documents ensuring they remain
secure
Prepare invoices or financial statements and provide
assistance in bookkeeping
Monitor office supplies and negotiate terms with
suppliers to ensure the most cost-effective orders
Maintain electronic and paper records ensuring
information is organized and easily accessible
Conduct research and prepare presentations or reports
as assigned

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

Liaising with central reservations to communicate new rate plans and promotions
Liaising with travel agents, the revenue manager and the rooms division manager
Assisting the sales team in setting their rates
Maintaining the in-house reservations systems
Forecasting revenue streams
In smaller hotels you may be directly involved with room sales
Managing your team effectively