Senior Systems engineer
EFG-Hermes
مجموع سنوات الخبرة :8 years, 5 أشهر
ϑ September 2006 - to present Senior Systems engineer
Company: EFG-Hermes (Multinational)
Assigned Duties: Responsible mainly for all IT activities including:
• Plan, install Administer and maintain Microsoft Lync Servers.
• Implement, Administer and maintain backup Software (EMC networker).
• Design, implement, administrator and maintain the email Archive software.
• Design, implement, manage and maintain all EFG -Hermes messaging system to achieve high availability and performance of the various business applications supported.
• Administer and technically support all MS systems Windows Server.
• Administer and maintain Blackberry Enterprise server to met business requirements
• Design, planning, Administer and maintain MS exchange servers in Headquarter and branches.
• Design, administer and maintain Fenestrae Faxination 2007 Server.
• Design, administer and maintain all SMS (short messages service) server.
• Administer and maintain Iron mail Gateway appliances Server.
• Design and Maintain proper backup schedule, Restore and recover data as requested and Facilitate off-site storage of tape.
• Monitor applications and systems for current performance and potential performance issues.
• Providing telephone, face-to-face and online support to Users (third level support) .
• Connecting users to networks and providing initial training in facilities and applications.
• Talk with managerial, administrative and technical staff to determine information needs data flows and systems definitions.
• Plan, install Administer and maintain Citrix Xenapp Servers.
• Coordinate systems updates and upgrade the legacy versions.
ϑ July 2003 - September 2006 Part time MCSE 2003 Instructor.
Company: Computek Training Centre (CTC)
Assigned Duties: Responsible mainly for training and Teaching all network courses: • Installing, Configure and Administering MS Windows 2000 Professional.
• Installing, Configure and Administering MS Windows XP.
• Installing, Configure and Administering MS Windows 2000 Server.
• Installing, Configure and Administering MS Windows 2003 Server
• Implementing a MS Windows 2000 Network Infrastructure.
• Implementing a MS Windows 2003 Network Infrastructure
• Design the overall IT infrastructure for the company: local area network, servers, PCs, printers, external communications services, etc.
• Manage the network effectively to maintain a smooth workflow within the company and constant availability of networks: • Plan, develop, install, test, modify, maintain and evaluate data networks (LANs and WANs) and related services including connections to the Internet.
• Provide support to and train network users.
• Monitor and maintain network stability.
• Prepare and maintain documentation of network configurations and cabling layouts.
• Maintain network security, install new applications, distribute software upgrades, monitor daily activities, enforce licensing agreements, develop a storage management program, and provide for routine backups.
• Monitor network traffic and make necessary recommendations for additional resources or hardware.
• Provide full desktop support for PC's at company headquarters: • Plan, support, implement, and troubleshoot for desktop computing and enterprise applications (e.g. mail) at the company Headquarters.
• Ensure desktop user satisfaction by providing technical assistance and support
• Install, upgrade, and relocate PC and PC-related hardware and software.
• Administer the systems (MS Servers) at Headquarters effectively: • Administer and technically support all MS Windows Server systems.
• Administer all systems and monitor the use of tools to manage the environment more effectively.
• Provide enterprise operations support effectively and timely: • Support IT operations and solve problems on an enterprise level; this includes support of computing environments in galleries.
• Support and maintain messaging systems and services for all company business functions to utilize messaging technology and services.
• Provide all required support to the company's website to ensure its operational effectiveness.
ϑ July 2002-July 2003 As Microsoft Office and programming Instructor.
Company: AIC (American International Centre)
Assigned Duties: Responsible mainly for training and Teaching for Microsoft office Courses:
• Windows XP.
• Microsoft Office XP (Word, Excel, PowerPoint, Outlook), C, C++,
• Programming languages (C, C++, and Visual basic)
As A trainee in IT Department.
Company: Aventis Farma for medical industry
Assigned Duties:
• Ensure desktop user satisfaction by providing technical assistance and support
♦ September2000 - November 2000 As VB programmer
Company: (El hedia For Arabic programming)