haitham alnadi, branch supervisor

haitham alnadi

branch supervisor

Alawneh Exchange

Location
Jordan - Zarqa
Education
Master's degree, business administration
Experience
14 years, 9 Months

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Work Experience

Total years of experience :14 years, 9 Months

branch supervisor at Alawneh Exchange
  • Jordan - Zarqa
  • My current job since May 2011

setting strategies to reach sales target, helping employees to serve customer in the best manner, supervise job rotation to reach to ((comprehensive employee)), contact other branches to coordinate work between us, cash management, giving the appropriate training to the right employee, prepare needed reports (( branch relative)) to the GM, make job evaluation to the employee

customer service officcer at Alawneh Exchange
  • Jordan - Amman
  • August 2009 to May 2011

exchange currencies against Jordanian dinar, dollar and the main currencies (CHF, GBP, JPY etc....)
receive and send remittance locally and internationally.
prepare reports needed in my work, help customer in their inquiries.

Education

Master's degree, business administration
  • at hashemite university
  • April 2009

my GPA 3.17 / 4 graduation research : the impact of supply chain management practices on firm performance

Bachelor's degree, HOTELS MANAGEMENT
  • at HASHEMITE UNIVERSITY
  • June 2006

GPA: 2.68 / 4

High school or equivalent, HOTELS BRANCH
  • at ALI KHOLQY ALSHARAIRY SCHOOL
  • September 2002

GPA : 72.4 %

Specialties & Skills

Customer Satisfaction
Money Transfer
Team Building
microsoft office package
using horizon system for reservation and front desk
internet surfing and navigation
using symex for remittances and currency exchange
using sabatini for remittances and currency exchange

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

CUSTOMER SERVICE (Certificate)
Date Attended:
May 2010
Valid Until:
May 2010
CUSTOMER SATISFACTION MEASUREMENT (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
AML ANTI-MONEY LAUNDARY (Certificate)
Date Attended:
February 2012
Valid Until:
February 2012