Haitham Alsulaimani

Create plans to address clients' business needs and agreed SLA,
Help team members for customer satisfaction,
Act as point of contact for complaints and escalate issues as appropriate.

- Assisting customers with their account inquiries, such as balance inquiries, transaction histories, and account maintenance
- Providing information about the bank's products and services, including loans, mortgages, credit cards, and savings accounts
- Processing customer transactions, including deposits, withdrawals, and fund transfers
- Resolving customer complaints and issues, such as disputes over fees, errors in account statements, or fraudulent transactions
- Responding to customer inquiries via phone, email, or chat
- Promoting and selling bank products and services to customers who may benefit from them
- Maintaining accurate records of customer interactions and transactions
- Staying up-to-date with changes to bank policies, procedures, and regulations
- Collaborating with other bank departments, such as loan processing or accounting, to resolve complex customer issues.