Chief Strategy & Excellence Officer (CSEO)
Real Estates Company (Confidential), Sharjah, UAE
Total years of experience :19 years, 5 Months
Handled multiple major projects successfully such as:
- Created Organizational Chart, approved successfully by management
- Formed Companies Strategy, approved successfully by management
- Formed the 2015 operational plans for 3 major sectors (Real Estates, Investment, Corporate Support) and two Offices (Internal Audit and Risk Management and Strategy and Excellence Office), , approved successfully by management
- Drafted Job Descriptions and Job Functions, , approved successfully by management
- Drafted Personnel Affairs Policy, approved successfully by management
- Drafted Bonus Scheme Proposal and Annual Increment Proposal, approved successfully by management
- Drafted Performance Appraisal Scheme - approved successfully by management
- Drafted Governance Manual - approved successfully by management
- Conducted workshops about Company’s Strategy to senior Staff
- Conducted workshops about documenting procedures to junior staff
- Worked on prototype to set up electronic performance management system
Significant Highlights:
- Responsible for offering a wide range of customized training and consultancy services to Clients
- Assist in corporate support areas helping various Govt, Semi Govt. and Private sector to apply modern management discipline in order to achieve organizational goals and excellence
Approved Trainer for HR Dept. of Sharjah, Sharjah Chamber of Commerce and Industry, (University of Dubai, Etisalat Academy, Ministry of Interior, The National Emergency Crisis and Disaster Management Authority, Ministry of Higher Education and BSI) and Ministry of Interior (MOI)
Significant Highlights
- Trained more than 1000 employees from government organizations that is based on Abu-Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaima and Fujairah on different management topics and discipline
Major Training Programs were EFQM Awareness - 4 Days, Marketing for Entrepreneur - 15 days Executive Secretary - 15 Days, Working Ethics - 5 Days, Human Resources - 15 Days, Positive Thinking - 5 Days
General Pension for Social Security Authority, UAE
Project Manager - Measuring Stakeholders Satisfaction
Significant Highlights
- The Project involved designing surveys for following categories: Partners, Employees, Customers - Customer Service Centers and Call Centers, Society and Mystery Shopper. The surveys were designed on EFQM Model and Emirates Excellence Award
Sharjah Police Headquarters, UAE
Project Manager - Excellence Award
Significant Highlights
- Responsible for devising project plan, performing gap analysis, training sessions, writing and assessing applications, conducting mock assessments etc.
- Assisted the organization achieved outstanding results in the second cycle
- Successfully 10 categories from the Minister of Interior Award
1) Supervised, Customer Services, Human Resources, Business Excellence, Business Development, Information Technology, Finance, Corporate Communication and Marketing units
2) Prepared marketing plan to promote DQG services
3) Conducted Customer Satisfaction Surveys and identified the needs of DQG members
4) Handled customers' complaints effectively
5) Supervised staff to update DQG members database
6) Conducted Annual Employee Performance Appraisal and Members as well Employee Satisfaction Surveys
7) Worked to Identify Training Need Analysis (TNA) for DQG Staff
8) Was an active coach for DQG Staff
9) Prepared Strategic Plan for DQG 2009 -2010
10) Amended DQG Organizational Chart and Job descriptions to align with DQG Strategies
11) Was a Mentor for Summer Trainee and Work placement students
12) Supervised Corporate Identify project for DQG to come up with a unique Marketing Materials, and supervised to create the DIFC Governor's Award Booklet, as well as assisted in changing the Emirates Women Business Award Logo
13) Updated polices and procedures of DQG for ISO 9001:2008
14)Project Manager of Excellence and Internal Awarding System that based on EFQM Model for Dubai International Financial Center (DIFC) and Dubai Courts, Careers UAE Exhibition
15) ISO Reprehensive for DQG (Standard 9001:2008)
16) Organizer for Benchmarking Programs that based on EFQM
17) Event Organizer (Seminars, Training Courses, Conferences)
18) Prepared Corporate Social Responsibility Plan (SCR) to donate and contribute towards Society
Quality, Health, Safety and Environment Manager - CEO Office
1) Reviewed Strategic Plan, job functions and job descriptions for Dubai Taxi Agency
2) Established quality policy and procedures forms
3) Prepared the Project Plan for implementing Quality Management System within Dubai Taxi Agency
4) Reviewed KPI’s for all organizational level in Dubai Taxi
From 25 Jan 2007, To 18 Nov 2007
Head of Personnel Affairs Section - Human Resources Department
1) Managed and evaluated the performance of personnel affairs staff
2) Was responsible for personnel Affairs Activities such as Human Resources Planning, Recruitment and Localization, Training and End of Service Transactions for Administrative staff
3) Was an active member in Localization Committee, Personnel Affairs Committee, and Drivers Satisfaction Committee
4) Worked with Team Power and Hay Group Consultants to re-structure Dubai Taxi Organizational Chart and Salary Scale
5) Developed policies and procedures of Human Resources Department
From 1 June 2006, To 24 Jan 2007
Head of Business System Management Unit - Quality and Development Department
1) Was responsible for preparing, analyzing and studying organizational charts of DOHMS and preparing job functions for units.
2) Handled day to day functions like task executions, preparing operational plans for units, training all new staff and orienting them towards quality and business excellence concepts
From 31 Jul 2004, To 31 May 2006
HR Follow Up and Development Officer - Human Resources Department
1) Conducted studies for New HR studies and projects should be implemented in DOHMS
2) Answered staff inquires from different departments
3) Handled Office Management tasks related to HR
4) Quality Coordinator for HR Department - participated in Processes, Human Resources and Strategy Business Development Teams to assist in writing submission document for 5) Dubai Government Excellence Program (DGEP)
6) Prepared the New Employee Handbook
7) Participated in major projects that related to the Human Resources Department with the Executive Office of Dubai
