Human Resources and Training Manager
Landmark Group
Total years of experience :11 years, 7 Months
Development and implementation of effective HR processes and supporting systems, focusing on recruitment, onboarding, performance management and talent management within Middle East, Turkey and Africa (META).
- Manage META's Learning and Development activities.
- Responsible for the recruitment process across the assigned region.
- Responsible for the performance management process across the assigned region
- Responsible for the onboarding process across assigned countries
- Design, manage and implement META’s Talent Management process and related projects and programs.
- Responsible for drafting Position Profiles, following Hay methodology.
Support, coordinate and execute Human Resources and Operations Planning activities with focus on training and internal & external communication
A. Training
Meet the training needs of Ferring Middle East employees:
- Prepare and execute Ferring Middle East training plan.
- Develop channels to boost the transfer of the training experience into the workplace.
- Manage the training budget.
- Map and evaluate KPI's of the training process.
- Develop training material/ presentations to support internal trainings.
B. Corporate Communication
Enhance data exchange and experience sharing internally and externally:
- Ensure the adherence to global communication guidelines, perform a risk assessment if gaps are seen and plan projects accordingly.
- Maintain and update Ferring Middle East website.
- Editor of Ferring Middle East newsletter/ correspondent to Ferring global newsletter.
C. Human Resources
- Coordinating and following up on the On boarding, Recruitment and Performance Management.
- Prepare projects to improve attractiveness of Ferring as an employer.
D. Other
- Supervise data entry on the company's online data warehousing system, in addition to suggesting and implementing technical enhancements.
- Support and supervise the development of the company's iPad Territory Sale Management module, which is a tool to support the planning and execution of sales force activities, besides offering analysis on such. Train the sales force around the Middle East on using the tool, in addition to the principles of Territory Sales Management.
- Supervise the design and implementation of multiple digital solutions in the fields of Human Resources and Corporate Communication.
Support the regional management department in regards to Human Resources & Operations Planning through:
A. Training
Provide support in meeting the training needs of Ferring Middle East employees:
- Coordinate the conduction of Ferring Middle East trainings following set training plan.
- Evaluate the training experience; develop tools to enhance training needs analysis.
- Develop channels to share the training experience and follow-up on implementation of acquired knowledge through attended trainings.
B. Human Resources Planning
Provide support in implementing developed HR policies and procedures:
- Improve attractiveness of Ferring as an employer.
- Prepare induction packages and employee handbook.
- Announce vacancies of Ferring Middle East, receive and initial-screen CVs.
C. Corporate Communication
Enhance data exchange and experience sharing internally and externally:
- Build corporate communication projects.
- Provide insights into “Global Corporate Communication”, regulate and monitor adherence to set guidelines.
- Maintain and update Ferring Middle East website.
- Editor of Ferring Middle East newsletter.
Support the regional management department in regards to Human Resources & Operations Planning in the following fields:
A. Training
- Coordinate the conduction of trainings throughout the region.
- Active search of trainings and training companies
- Create and update Ferring Mini Library.
B. Human Resources Support
- Announce vacancies of Ferring Middle East, receive and initial-screen CVs.
- Provide project-based support to developed HR procedures and processes.
- Search for recruitment agencies (to announce vacancies, develop assessments … etc).
C. Other
- Support & Monitor data entry on Ferring Middle East online operations system.
- Legal Follow-up on legal agreements issuance and manage legal records.
- Handling media and external communication
Support the regional marketing team with respect to the preparation of strategic marketing plans for the assigned product group of Ferring ME in 17 countries through:
- Supporting the management of products’ lifecycle by assisting product launch projects.
- Supporting the preparation of strategic marketing plans by assisting the development and execution of specific marketing toolkits & projects.
- The effective coordination of the marketing department planning and communication.
- Liaising with marketing services’ providers (graphic designers, gift suppliers, print houses, advertising agencies ...etc) to support the realization of followed business plans.
- Support the organization of Ferring ME local, regional and international symposiums, workshops and meetings.
- Mapping out of competitors activities.
Translation, editing & proofreading of materials in the fields of science, healthcare, legal, economics, entertainment & media besides others from English into Arabic & vice-versa.
Promote dental products to healthcare professionals following the marketing strategies
- Planning work schedules, and keeping detailed records of all contacts.
- Working with team managers to plan how to approach potential customers to enhance sales in a particular area.
- Follow-up on products’ orders in pharmacies.
- Monitor & report competitors’ activities.
