CS Quality Control Auditor
Achieve Test Prep
Total years of experience :7 years, 4 Months
• Lead, mentor, and oversee the Customer Success team work
• Provide guidance on best practices in customer engagement and relationship management.
• Foster a collaborative and customer-focused culture within the team.
• Set performance expectations, conduct regular performance reviews to drive continuous improvement.
• Establish and monitor key performance indicators for the Customer Success team.
• Investigate with US Colleges and Universities asking about the degrees they offer and other students' inquiries.
• Helping students in their quest for education from Start to Graduation.
• Conduct research, analyze information, and summarize results.
• Make recommendations on business related topics.
Investigate with US Colleges and Universities asking about the degrees they offer and other students’ inquiries.
- Helping students in their quest for education from Start to Graduation.
- Conduct research, analyze information, and summarize results.
- Make recommendations on business related topics.
• Assist in performing management processes
• Support the development and implementation of HR initiatives and systems.
• Maintain employee records according to policy and legal requirements
Capture studio-quality photographs and video
- Work both on and off-site
- Manage and oversee all technical aspects of video recording and editing
- Work with the team
- Develop an overall video brand messaging strategy
Writer and editor in the Journal University - Media officer at the Lebanese International University - News Voice Over performer
