Area site IT support Supervisor Engineer
Alayuni Investment and Contracting Company
Total years of experience :2 years, 5 Months
Supervise a team that provides technical service-related support for an organization.
Tracks the work of IT staff to ensure that all jobs are completed on time, within budget
Single point of contact for Site administrators for any and all IT needs.
Supervise IT Field technicians to provide timely service.
Responsible for IT asset list reconciliation.
Co-ordinate with Logistics department to enable transfer of Assets between sites in a timely manner.
Maintain a list of all internet contracts and follow up with regards to payments and renewal of contracts.
IT/ Engineering
Designing and developing new control system, such as fire alarm system, Telephone and Lan system, Fiber Optic
Cable and accessories, CCTV Camera, MATV control system.
Working collaboratively with design engineers, operation engineers, purchasers and other internal staff.
Analysing data and presenting findings in written reports.
Providing advice and consultancy support.
Focused on an area of technical specialization and attended technical trainings. Worked with other Technical
Support Engineers on cases which will help cultivate that expertise.
Tracked the nature of various end-user requests to see what issues might be the most common, and ensured all
technical areas of concern are handled adequately.
Shouldered accountability to verify security patch processes to ensure critical patches are applied to systems
properly.
Engaged in performing personal computer rollouts at a large state agency. Replaced existing thin client’s computers
with new PC” S.
Involved in installing and configuring computer hardware, software systems, networks, printers and scanners,
mange system backs up.
Participated in technical communications within the technical support team to share best practices and learn about
new technologies.
Provided assistance to employees who have technical issues such as forgotten password, viruses or email issues.
Focused on an area of technical specialization and attend technical trainings. Worked with other Technical Support
Engineers on cases which will help cultivate that expertise.
Served as additional point of contact to deal with IT support and services related matters for the organization.
Established and maintained positive relationships with customers.
Worked closely with customers on the technical requirements to provide solutions and identify requirements,
including technical details sufficient for product definition.