Residential Halls Supervisor
American University of Sharjah
Total years of experience :17 years, 3 Months
Leverage leadership skills and experience in academia to effectively handle all student requests and complaints.
Guide and counsel students on both personal and academic issues based on individual goals.
Conceptualize and plan sports activities, awareness programs and social events in compliance with school policies.
Supervise cleaning processes for rooms and public areas for optimal results.
Perform a wide range of administration tasks, such as check-in/checkout, filing, daily reporting and attendance.
Support and partner with students affairs department by conducting quality assurance tasks.
Orchestrated employee arrivals, airport pickups, welcome packages, and apartment cleaning. Demonstrated high-level professionalism as a point of contact and company representative.
Created accommodation filing systems and first drafts of employee relations policies.
Diplomatically and appropriately responded to employee complaints and concerns regarding accommodations.
Planned and supervised pest control operations for all accommodations as well as inventory processes.
Handled inventory check-in and check-out for all employees.
Ensured submission of appropriate documentation to purchasing department.
Contributed to success of new employee on-boarding by conducting human resources orientations.
Employed technical savvy while updating hotel career website and Catererglobal.com account.
Served as a trusted resource and assisted employees in preparing cross-training applications.
Updated notice boards containing organizational charts, training information, and other critical data.
Improved staff performance by co-tutoring existing employees in various competencies.
Coordinated and assisted in facilitating several successful events for 1000+ employees.
Developed first draft of Standard Operating Procedures for review by Human Resources department.
Provided knowledgeable assistance to Human Resources Manager in planning for staffing levels.
Created policies and guidelines for both human resources employees and department leaders.
Designed and authored Abu Dhabi guidebook for new employees.
Achieved more than 20 different discounts in Abu Dhabi Mall outlets for employees.
Updated the entire CID database.
Hotel reservations,
Guest check in & out,
Employee’s duty roster,
Events planning.
*Challenges of Leadership. * Sustainability in Hospitality and Tourism. *Brand Management. Final Project: CSR education for undergraduate management students.
*Certified F&B Service Management. *Certified Food Production Management. Graduation thesis: “Interview Skills”. -3 months Internship with Burgschenke Festung, Salzburg, Austria: F&B Management Trainee(Cashier, Barman, Banquets, Food Production)
- Graduation Thesis “Opening New Students Campus”.