Enterprise Service Transformation (Digital Information & Encryption ) / Data Ce
Al JAZEERA CHANNEL
Total years of experience :11 years, 7 Months
• Closed % of trouble tickets on the first call without escalation.
• Document all issues and generate reports detailing common problems and error trends.
• Set up secure networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless operations.
• Provide networking and desktop support, account maintenance and printing assistance to faculty. Troubleshoot and resolve complex technology problems as the “go-to” person for IT issues.
• Developing, testing and debugging code; designing interfaces; and administering systems and networks.
• Performed various administrative support tasks for the sales department
• Developed strong relationships with hotel event coordinators
• Planned, designed & directed the execution of corporate, social and events of the company
• Prepared Event Stats, material and content for the speaker
• Created, staffed and coordinated booths for every event
• Worked with Clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event
• Prepared diagrams for room layouts
• Developed and supervised kitchen staff and event catering
• Provide information about establishment such as location of departments or offices employees within the organization and services provided
• Scheduled appointments and maintain and update appointment calendars
• Filed and maintained records
• Collected sorted distributed or prepared mail messages or courier deliveries
• Greet students/faculty entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
• Provide information about establishment such as location of departments or offices employees within the organization and services provided
• Operate telephone switchboard to answer screen or forward calls, providing information, taking messages and scheduling appointments
• Trained new hosts and hostesses on service policies
• Organizing and attending events such as conferences, seminars, receptions and exhibitions
• Communicating with target audiences and managing customer relationships
• Managing the production of marketing materials including leaflets, posters, flyers, newsletters, e-newsletters and DVDs
• Arranging for the effective distribution of marketing materials
• Maintaining and updating customer databases
• Contributing to, and developing, marketing plans and strategies
• Evaluating marketing campaigns
• Researching markets to identify opportunities for events
• Participating in massive events (Samsung diamond league, Jamila magazine, Project Qatar, Al-Shaheen Weatherford, Qatar Motor show, CityScape Qatar, Tennis % Squash Championship, JSC channel children events, etc.)
• Answered phone and assisted customers with initial inquiries
• Performed basic data entry for online customer database
• Established trusting relationship with customers
• Reached out to existing customers for outstanding payments
• Use machines to sort and prepare mail for distribution
• Sort and organize mail for future delivery
• Load postal trucks and ensure parcels are packed in delivery route order
Computer Science