Front Office Executive
Nstyle International
Total years of experience :18 years, 4 Months
• Meeting, greeting and welcoming VIP clients.
• Inform clients about the services we offer.
• Promoting the company’s products and services to customers.
• Respond to all requests for information/enquiries quickly
• Recording details of all inquiries, comments and complaints.
• Process returns and exchanges. Issue refunds and credits.
• Balance sales and receipts.
• Keeping up to date with all the company’s product, service & Procedure.
• Assist with product display and pricing.
• Booking desired service with preferred therapists.
• Training new Front desk/ Cashiers.
• Achieving retail & service targets for respective store
• Handling Client complaints and solving them on priority.
• Working in liaison with other department to get 100% customer satisfaction.
• Maintain Hygiene at all times as per municipality requirements.
• Taking daily briefings.
• Handle Store stock inventory and perform weekly and month audits.
• Order Stock according to store needs and prepare consumables.
• Managing staff of 15 to 20 executives.
• Developing business strategy towards achieving desired organizational goals.
• Managing client walk-in of more than Two Hundred.
• Delegate tasks to store executives and make sure it’s completed on/before given time.
• Identification of client’s needs and problem and providing immediate solution by coordinating with technical team and client relations team.
• Taking escalations and handling irate clients.
• Retention of existing client data base.
• Achieve daily/weekly/monthly store target and increase the revenue.
• Selling High-end VAS to VIP clients.
• Collection of bad debts.
• Training new executives.
• Monitor staff performance and give regular feedback to improve individual performance.
• Taking daily briefing to make sure staff is updated with company process and products.
• Preparing Rota.
• Providing regular feedback on customers. Sales, services & revenue to manager.
Handling Inbound calls for Prepaid and Post Paid HNI customers.
Responding to over 200 client calls in a day.
Retaining current database of clients by offering different retention tools.
Maintaining roster in absence of manager.
Cordinating with different departments in order to solve customer’s query.
Involved in troubleshooting and resolving customer issues ensuring 100% customer satisfaction.
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