Technical Support Engineer
tasheel
Total years of experience :9 years, 4 Months
•Configuring Printers, scanner, barcodes, POS, Card Readers/Biometric, CCTV and Win7.
• Providing user level training on daily applications used ie; MS Word, MS Excel, Acrobat Reader and other basic computer skills
• Providing fast and accurate troubleshooting and rectification on TASHEEL, ECHANNEL, FAWRI, GIT/MEDICAL, EID to the Typists.
• To Work with vendor support contacts to resolve technical problems in TASHEEL, E-CHANNEL, FAWRI, GIT/MEDICAL, EID.
• Providing End User training and documentation for New Staff.
• System upgrades both at workstation and Server level.
• Asset management and repair logistics.
• Creating New users for Cashier system, Windows (Active Directory), Point of sales, Time Attendance System, Q-matic, Door Access, E-mail.
• Looking after of purchased services renewal i.e DYNDNS, MAIL SERVER.
• Producing and presenting daily reports to management.
• Implementation of instructions and decisions issued by the Head of Information Technology.
• Providing technical support to computer users.
• Carry out initial maintenance of minor malfunctions related to equipment or software.
• Participate in preventive maintenance of equipment and accessories.
• Provision of equipment for employees equipped with all licensed programs and specialized programs to start work on them.
• Training of new employees on computers.
Implemented and managed Active Directory 2008, 2012, 2012 r2 for 400 users.
Worked on Windows 2003 Server R2, Windows 2008 Server, Windows 2012 r2 & Linux Centos 6.0. Performed installations, technical support, troubleshooting and maintenance of Systems/ Network equipment. Supervision & the management of subcontracted work, including working with upper levels of the subcontractor structure, and the creation of engineering design documents for the Infrastructure.
Manage users, security groups and licenses for cloud identities in Office 365
Plan and implement identity synchronization with Azure AD Connect
Planning and implementing federated identities with Active Directory Federation services
Plan and implement Microsoft Exchange Server 2016 prerequisites and requirements.
Prepare your Active Directory for Exchange Server 2016.
Manage Exchange Server 2016 clients.
Administer Exchange Server using the Exchange Management Shell and Exchange Admin Center.
Manage Exchange Server 2016 recipients.Plan and Implement Public Folder Mailboxes.
- Active Directory Planning and implementation, Group Policy and security
- Take Care My Daily Task and Resolve the Problem to the employees
- Control the WIFI issues and resolve it
- Implement the Additional Domain Controller and also Read only domain controller
- Take Care My Daily Task and Resolve the Problem to the employees
- Do research work about the deployment of Virtualization on WaveTec Network.
- Resolve the IP issues of DHCP and resolve the DNS Issues of WaveTec Website.
- Help HCM Team to Deploy Attendance software & also edit script for task scheduler
- Introduction to PABX & CCTV System.
- Daily Complaints / IT Accessories management with proper tagging.
- Design the WaveTec Network Design / Install Hyper-V to testing PC for the deployment of ADC & RODC.
- Responsible for IT Equipment Inventory tracking, such as mobile devices (asset turnover and handover)
- Responsible in maintaining the 2 Servers, 15 desktop systems, 25 Laptops and 4 print server, Biometric Attendance Hardware and software, CCTV and recordings, IP Telephone, Mobile Devices
- Provides utmost IT services to employees experiencing computer technical problems (e.g. networking; troubleshooting; links to a shared printer, scanner, Mapped drive, mail, internet and files)
I learned alot from My University
URL removed due to policy violation. Please contact support for further information.