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Hanaa Loutfi Gadallah, Office Manager

Hanaa Loutfi Gadallah

Office Manager·Qatar National Bank

Egypt

Bachelor's degree,

Work experience

Total years of experience: 25 years, 0 months

Office Manager

September 2008 - Present

Qatar National Bank

Alexandria, Egypt

September 2008 - Present

- Office manager to the Regional Manager in Alexandria Region, as follows:- Prepare and maintain office files.
- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and
Money Laundering, Operational Risk, and Workplace Success Guidelines
- Maintain very good awareness of the area under supervision in addition to overall corporate and retail market coverage
- Maintain ability to recognize and identify the needs and opportunities of the corporate customers and retail.
- Maintain excellent knowledge of the corporate&retail business line functioning
- Initiate proposals based on actual/estimated needs of corporate or retail clients
-Responsible for solving all problems faced
- Act as a point of contact with the corporate credit client in case of need
- Hold and attend regular meetings with relevant entities with the region
- Ensure that the bank’s policies and procedures are applied and respected
-Keep track & supervise all files movement from one location to another
-Organize the Bank's events like sponsorship, anniversary and cocktail parties.
All of the above are in addition to my long previous banking experiences.

Company industry:
Banking
Job role:
Administration

Senior Letter of Guarantee Officer

October 2001 - September 2008

Societe Generale Bank

Alexandria, Egypt

October 2001 - September 2008

First i worked as an assistant for the regional general manager for the retail banking in alexandria. Then i worked as a customer service and loan officer, cross-seller, insurance and marketing officer. Also i worked in the deposit and foreign exchanges department, from which i had many experiences dealing with clients with many other nationalities.
Then 2 years in letters of guarantee department.

Company industry:
Banking
Job role:
Administration

Retail Banking Officer

October 2001 - May 2005

Société Générale Bank egypt

Alexandria, Egypt

October 2001 - May 2005

Customer service and loan officer, cross-seller, insurance and marketing officer. Also i worked in the deposit and foreign exchanges department

Company industry:
Banking
Job role:
Banking

Customer Service Representative

July 2000 - September 2000

Mobinil For Telecommunication

Alexandria, Egypt

July 2000 - September 2000

I spent 2 months as a Customer service representative in Mobinil Company dealing with all kind of customers, trying to solve all their problems, cross -selling and marketing all the company products

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Faculty of french literature

June 1999

June 1999

Bachelor's degree,

Egypt

I first had my education at a french institute in Alex called Sainte Jeanne Antide in which i spent 14 years learning french as a first language also english as a second language since play school till the secondary classes. I also had many english courses at the british council, italian laguage at the Dante alghire Centro, Computer courses and i had a certificate in the french language (Alliance francaise).

Skills

Events Organizing
Expert
Events Organizing
Expert
HR Strategy
Expert
HR Strategy
Expert
Administration
Expert
Administration
Expert
Accounting
Expert
Accounting
Expert
Public Relations
Expert
Public Relations
Expert
Windows,word,excel,power point and internet
Expert
Windows,word,excel,power point and internet
Expert
Windows,word,excel,power point and internet
Expert
Windows,word,excel,power point and internet
Expert
Public Relations
Expert
Public Relations
Expert
Events Organizing
Expert
Events Organizing
Expert
HR Strategy
Expert
HR Strategy
Expert
Administration
Expert
Administration
Expert
Accounting
Expert
Accounting
Expert

Languages

English

Expert

French

Expert

Italian

Beginner

Memberships

Alexandria Sporting Club

Member

June 1977

Alexandria Yakht club

member

June 1977

Training and Certifications

Certifications
Alliance francaise
Institution Sainte jeanne Antide
Sep 1994 - Jun 1995
Banking products
National Societe generale bank
Sep 2004 - Nov 2004