hanan altamimi, Customer Relations Representative

hanan altamimi

Customer Relations Representative

SABB

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, English Language and Literature.
Experience
3 years, 1 Months

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Work Experience

Total years of experience :3 years, 1 Months

Customer Relations Representative at SABB
  • Saudi Arabia - Riyadh
  • August 2013 to August 2014

-Coordinated with customers and obtained personal financial information and interpreted available services.

-Introduced new deposit accounts and accepted loan applications.

-Handled customer questions and scrutinized account errors.

-Aided customer in filling loan and credit cards applications.

SABB, AlGhadeer Branch, Alriyadh.

Premier Virtual RM at SABB
  • Saudi Arabia - Riyadh
  • August 2012 to August 2013

-Call potential customers to schedule appointments utilizing inside sales lists.
-Contact existing customers to educate them about new services and up sell products.
-Assist in the development and preparation of sales scripts while training other telemarketing representatives.

Call Centre Agent: at SABB
  • Saudi Arabia - Riyadh
  • December 2011 to August 2012

Call customers and sell products and offer services.
Riyadah Company, works for SABB as an outsource employee.

Referral Coordinator at Alhabib medical center
  • Saudi Arabia - Riyadh
  • August 2011 to November 2011

Coordinated, liaised and networked between insurance companies. 
Managed filing and tracking insurance claims and informed patients of their claims status.  Al-Habib Medical Center, Al-Olaya, Al-Riyadh .

Education

Bachelor's degree, English Language and Literature.
  • at Princess Nora Bint Abdulrhaman University
  • May 2011

Specialties & Skills

Communicator
Writing
Advisement
Customer Service
team work
multitasking
communication skills
analytical skills
creativity

Languages

Arabic
Expert
English
Expert

Training and Certifications

Refreshment of bank information (Training)
Training Institute:
The Institute of Banking
Date Attended:
May 2014
Duration:
40 hours
Telemarking skills (Training)
Training Institute:
SABB
Date Attended:
January 2013
Duration:
2 hours
General banking information) (Training)
Training Institute:
SABB
Date Attended:
August 2012
Duration:
40 hours