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Hanan El Feky, Office Manager

Hanan El Feky

Office Manager·Iemco For Lighting

Qatar

Bachelor's degree, Management

Work experience

Total years of experience: 5 years, 6 months

Office Manager

November 2009 - June 2011

Iemco For Lighting

Cairo, Egypt

November 2009 - June 2011

 Prepare Correspondence, reports and materials for presentation.
 Maintain President’s Calendar.
 Prepare and maintain President’s expense report.
 Setup and coordinate meetings and conferences .
 Create, transcribe, and distribute meeting agendas and minutes.
 Following up imported shipments, shipments, shipping documents and custom clearance.
 Answer telephone and handle inappropriate manner.
 Setup accommodation and entertainment arrangements for company visitors.
 Perform general clerical duties to include but not limited to :
photocopying, faxing, mailing, and filing .
 Coordinate project-based work.
 Organizing the recruitment of new staff.
 Controlling the office budget.
 Dealing with post and emails.
 Making requisitions of hotels booking for the managing director.
Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

Purchasing Officer

April 2008 - November 2009

Coldwell Banker

Cairo, Egypt

April 2008 - November 2009

 Conducting of all the local purchasing activities, receiving purchasing request from different department and branches and work to plan inventory requirement .
 Work close with suppliers, negotiating best price and credit terms for the date, maintains records of goods ordered and received.
 Prepare purchasing orders, analyze price proposals, and follow up company procurement procedures.
 Acquires necessary approvals for payment of invoices from line manager and management .
 Research and evaluate suppliers, maintain supplier database with evaluate points based on price, quality, selection service, support, availability, reliability, production and distribution capabilities as well as the supplier’s repetition and history .
 Confer with staff, users and vendors to discuss defective or unacceptable goods or services and determine corrective.
Company industry:
Real Estate
Job role:
Purchasing and Procurement

Opertaion Supervisor

January 2006 - April 2008

Coldwell Banker for investment and Real Estate

Cairo, Egypt

January 2006 - April 2008

 Managing the day- to-day operation, using the concierge and property management software.
 Recruiting vendors and adding new services .
 Handling customer orders, setting appointments and following up with vendors.
 Resolving customer complaints.
 Working Closely with Sales Associated to help achieve successful closing.
 Conducting customer satisfaction Survey.
 Generation new effective marketing ideas .
 Responsible for adequate performance and follow up on process or problems of internal software
 Training and system orientation for new employees.
 Inter-Department link & Coordination between affiliate and cooperation, and indulged in various Coldwell Banker Egypt Department internal cycles.
 Responsible on following up on reporting and meeting deadline implementation.
 Complete the magazine procedure.
 Arrange and manage all resources to increase business, on behalf of mangers
 Continuous research and up grading of Coldwell Banker Egypt standards and Operation system.
 Following up on the progress of assigned tasks to all department.
Company industry:
Real Estate
Job role:
Administration

Education

Bachelor of Business Administration

May 2004

May 2004

Bachelor's degree, Management

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

Graduation Project : “ The Effective of Performance Appraisal Methods on Effectiveness ” of Qaron Petroleum Co. Graduation Project : Excellent TRAINING & COURSES  Oct 06-2007 “Human Resources Management Diploma” In American University In Cairo. May 05-Aug05 Basic Business Skills Acquisition (BBSA) Sponsored by Future Generation Foundation (FGF). *****Training******: 4 Levels in English Language Sponsored by Berlitz center. Presentation &Interpersonal &Communication &Negotiation Skills. Team Work, and Project development Skills. Administrative skills & HR. Correspondence & Customer care. Computer Skills (MS Office 2003).  June 02- September 02 States of ARAB LEAGUE in Political Affairs.  July 2001 Egyptian National Banking Investment Affairs.  June –September 2000 General Authority of Educational Buildings. EXTRA CURRICULUM AND INTERESTS  A member of the university’s annual Model arab League  Attended Coldwell Banker- “The Spring Board”  Attended Coldwell Banker- “Closing Techniques Workshop”  Attended Coldwell Banker- “Fast Start Course”  Attended Coldwell Banker- “Marketing for Non Marketing”  Attended Coldwell Banker- “Me & Others”  Attended Coldwell Banker- “Project Management”

Skills

Administration
Expert
Administration
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Materials
Expert
Materials
Expert
Negotiation
Expert
Negotiation
Expert
Orientation
Expert
Orientation
Expert
Internet Application
Expert
Internet Application
Expert
Microsoft Tools
Expert
Microsoft Tools
Expert
Negotiation
Expert
Negotiation
Expert
Administration
Expert
Administration
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Materials
Expert
Materials
Expert
Orientation
Expert
Orientation
Expert

Languages

English

Expert

French

Intermediate

French

Intermediate