Country Manager
Al Jasra Automotive Trading L.L.C.
Total years of experience :33 years, 7 Months
Responsible of taking care of the business operations at Jordan and nearby countries.
AAB is the sole distributor of Toyota and Lexus brands at the State of Qatar.
Achievements:
•Established customer relations department according to guidelines of Toyota Motors Corporation.
•Used customer relations to enhance the firms profitability by supporting sales, marketing, after sales department, legal department as well as the top management.
•Used customer complaints as a tool to improve business practices through preventive measures.
•Established and gained consensus on the Kaizen program by all AAB departments.
•Helped Toyota Motors Corporation in designing its future customer care program at the GCC.
Awards:
• Selected 9 times by Toyota Motors Corporation as best manager in the field among all Toyota distributors worldwide.
• Awarded Golden Bear Award of Excellent Achievement 13 times by Toyota Motors Corporation.
• Awarded several thanks Letters and recognition from top management of AAB.
Aladdin Trading Company trades in heavy equipment, vehicles, spare parts & tires.
Achievements:
•Added new items to the company range of products
•Expanded the company’s products into new local & international markets.
Al-Fozan Trading Company is one of the largest traders & fabricators of building materials in Saudi Arabia.
Achievements:
• Established the marketing department of Al-Fozan Company.
•Successfully presented the top management in the management restructuring project that was carried on by Arthur Andersons Consultants.
Quqa is a market leader in distributing industrial kitchens, office equipment, and food additives.
Highlights:
•Worked as sales man of supermarket electronics, office equipment and food additives
•Marketed industrial kitchens.
•2012-2015: Training in film-making, directing, writing for screen, Royal Film Commission, Jordan.
Other Training & Certifications: • 2013: Planning to join a master program on communications/ management shortly • 2008: Advanced Management of Complaint Handling, Toyota Motors Corporation, Japan • 2008: Global Customer Relations Standards of Toyota, Toyota Motors Corporation, Japan, • Serious Complaint Handling Techniques, Toyota Motors Corporation, Bahrain Regional Office • 2007: Advanced Customer Relations Management & Customer Care Techniques, Henley Management College of UK • 2006: Advanced Serious & Quality Complaints Handling Techniques, Toyota Motors Corporation, Bahrain • 2002: Complaints Handling Techniques, Toyota Motors Corporation, Japan • 2002: Quality Assurance Management, SGS Group, Qatar • 1999: An Extensive Course In psychiatry and Personality Disorders, Jordan's Medical Council, Jordan • 1999: ISO 14000 & Environmental Internal Auditing, Jordan Engineers Association, Jordan • 1999: I.S.O.9000 & Internal Auditing, Jordan Engineers Association, Jordan • 1999: Internal Quality Auditing Course, Lloyds Register Quality Assurance (LRQA), Jordan • 1999: Financial Analysis, University of Jordan, Jordan • 1999: Cash Flow Management &Budget Preparation, Arab Society of Certified Accountants, Jordan • 1999: Management Of Working Capital, Jordan's Management Institute, Jordan • 1999: Cost Cutting Techniques, Jordan's Management Institute, Jordan • 1999: Purchasing Tech1niques &Bidding Evaluation, Jordan's Management Institute, Jordan • 1999: Shipping & Forwarding Techniques & International Trade Law, Jordan's Management Institute, Jordan • 1998: Professional Sales Management Techniques, King Fahid Petrol & Mineral University, K.S.A • 1998: Professional Salesmanship, Chamber of Commerce of Easter Province, K.S.A • 1992: Advertisement & Its Relation to Marketing, Jordan University, Jordan
Courses: • 22 training courses on negotiation skills, crisis management, administration, quality management, & finance.
