IT HELEPDESKE ENGINEER
TAMIMIMARKET
Total years of experience :20 years, 4 Months
Provide first line of technical support to internal users of Tamimi Markets’ IT Systems.
Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) time frames, meeting or exceeding customers’ requirements and expectations
maintain a high degree of customer service for all support queries and adhere to all service management principles
Diagnoses, troubleshooting and Maintenance for computer and computer peripherals
Diagnoses, troubleshooting and Maintenance for computer and computer peripherals
Diagnoses, troubleshooting and Maintenance for computer and computer peripherals
Installing GSM Network and expansion, repairing microwave radios using simulating procedures, installing computer networks, installing and testing VHF, VF communication systems, installing telephone networks, beside working as computer maintenance technician.
الحصول على درجة الدبلوم بعد إتمام 3 سنوات دراسة في تخصص الحاسب الي