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Hannah Njuguna,  Parts Sales Representative

Hannah Njuguna

Parts Sales Representative·Central Motors & Equipment LLC

United Arab Emirates

Diploma, Sales and Marketing

Work experience

Total years of experience: 11 years, 9 months

Parts Sales Representative

February 2014 - February 2020

Central Motors & Equipment LLC

Dubai, United Arab Emirates

February 2014 - February 2020

out sales promotions and merchandising of company's product including Bosch & Dremel brand.
•Demonstrating and providing information on promoted products/services
• Researched and identified opportunities for growth.
• In charge of implementing promotion plans in order to maximize sales
• Handled client inquiries professionally and efficiently.
•Distributing product samples, brochures, flyers etc. to source new sales opportunities
•Identify interest and understand customer needs and requirements
•Set up of Shop & Shop or promotional stands and stock products
•Monthly report submission to line manager related information (stock level, forecast etc.)

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales Executive

January 2013 - August 2013

Microsof

Dubai, United Arab Emirates

January 2013 - August 2013

Microsoft products such as Xbox consoles, games and accessories.
•Handling displays and promotions.
•Follow up on customer satisfaction

Company industry:
Sales Outsourcing
Job role:
Sales

Sales Promoter

January 2008 - January 2013

Dulsco LLC

United Arab Emirates

January 2008 - January 2013

Company industry:
Human Resources Outsourcing
Job role:
Sales

Call center

July 2012 - December 2012

Schindler

Dubai, United Arab Emirates

July 2012 - December 2012

)

•Handling all incoming and outgoing calls and dispatching technicians to solve the customer complains
•Conducting customer service survey.
•Logging all complains in the system using SAP.
•General tasks like emailing, filing, faxing and making daily reports.

Company industry:
General Engineering Consultancy
Job role:
Customer Service and Call Center

January 2012 - June 2012

Brother LLC

January 2012 - June 2012

Company industry:
Retail & Wholesale

January 2010 - December 2011

Seagate LLC

January 2010 - December 2011

Seagate external hard drives.
•Weekly and monthly analyzing competitor products, prices and sending reports to the company.
•Placing special orders for clients.
•Handling returns and exchanges of merchandise.
•Handling customer complaints and doing a follow up in case the complaint is not solved immediately.

September 2008 - December 2009

September 2008 - December 2009

Education

Universal Group of CollegesGichuru High School

January 2008

January 2008

Diploma, Sales and Marketing

Kenya

courses: Customer care services – Online short courses Life coaching – Online short courses Kenya Certificate of Secondary Education

Skills

Telephone
Expert
Telephone
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
MICROSOFT
Expert
MICROSOFT
Expert
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DISPATCHING
Beginner
DISPATCHING
Beginner
FAX
Beginner
FAX
Beginner
FILE MANAGEMENT
Beginner
FILE MANAGEMENT
Beginner
SAP
Beginner
SAP
Beginner
BROCHURE DESIGN
Beginner
BROCHURE DESIGN
Beginner
COACHING
Beginner
COACHING
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
Telephone
Expert
Telephone
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert