Technical Consultant
ITWorx
مجموع سنوات الخبرة :16 years, 0 أشهر
•Working on Cloud Migration and Cloud Cost Optimization Projects (AWS/Azure) for Mega Companies as a Technical Consultant and acting as a Project Manager for some of them.
• Working with clients to formulate and document Projects requirements
• Analysing system capacity and designing system growth paths.
• Recommending optimal system functionality and behaviour
• Develop project plans and to cost, resource and manage projects
• Develop plans for creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• Using data and process modelling techniques to create clear system specifications for the design and development of system software
• acting as a central reference and information source, providing guidance and assistance in the system project decision making process
• Documenting processes, procedures and work practices
• Developing environments architecture documents for use by system developers.
- Outsourced full time to Vodafone International Services (VIS) as a Hyperion Technical Support Engineer:
•Working on Hyperion projects in Vodafone Germany and UK with EPM team in Vodafone Germany.
•Provide technical support on issues related to queries/problems about Hyperion products and related modules to which the support analyst is assigned.
•Manage and ensure the timely resolution of Service Requests raised by customers, partners, and consultants on Hyperion products related issues.
- Outsourced full time to Vodafone International Services (VIS) as a System Engineer: Enterprise Applications:
• Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world
• Maintaining the availability of the applications and their hosted servers (on Windows platform).
• Handling all user access managements requests and incidents on Active directory for different domains.
• Performing all possible technical troubleshooting steps to solve the problems and service requests.
• Managing all system components including IIS.
• Providing technical and functional support to the local web administrators for adding or modifying the web contents (pages, portlets, and content items).
• Ensure that the technical solution and root cause are clear and logic.
• Ensure that all incidents are solved within the agreed SLA
- Outsourced full time to Vodafone International Services (VIS) as WIAM (IDM) Service Manager:
•Ensure regular insight into Customer Satisfaction is gained.
•Work with Local Markets & Business stakeholders as well as all WIAM technical teams to continuously improve WIAM Service.
•Quality assure present Markets Service Reporting & conduct Local Markets Service Review Meetings.
•Gather Local Markets requirements & concerns regarding WIAM Operations.
•Be responsible for Handling of Local Markets Incident & Change escalations.
•Co-ordinate Communication of Problem Root Cause Analysis & Solution to Local Markets.
• Gather business requirements and turn into practical consolidations and reporting solutions.
• Assess the requirements and preparation of technical design documents.
• Using data and process modeling techniques to create clear system specifications for the design and development of system software.
• Deploying functional solutions, and implementing system test plans, which ensure acceptable quality and integrity of the system.
• Create necessary project documentation based on client design sessions.
• Build effective and sustainable client relationships.
• Write and maintain clear, concise functional and technical specifications on Hyperion Planning applications and business system processes.
• Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior
• creating user and training documentation, and conducting formal training classes
• acting as a central reference and information source, providing guidance and assistance in the system project decision making process
• Developing environments architecture documents for use by system developers.
• Working with customers all over the EMEA zone to meet their requirements
• Identifying, investigating, and analyzing customer issues
• Identifying and evaluating Hyperion systems inefficiencies and recommending optimal practices
• Taking responsibility for deploying fixes, such as creating, adopting and implementing system test environments, which ensure acceptable quality and integrity of the system
• Using data and process modelling techniques to create clear system specifications to simulate customers environments to be to fix their issues.
• Analysis, validation and documentation as part of incident management lifecycle.
• Produce clear and concise documentation of support deliverables.
• Maintain up-to-date and in-depth knowledge of new releases for the assigned product and any related modules.
• Contributed to Knowledge Management content creation and maintenance.
Graduation Project: "Inventory Control System, Using ORACLE 9i" My Role: Analysis, Design, Database Implementation, Forms & Reports Implementation, Establishing Network, Making Security issues Project Grade: Excellent