Service Coordinator
Al Shatha Auto Maintenance Works hop
Total years of experience :11 years, 0 Months
# Organizes, distributes and verifies the work of others and participates in their training. Establishes priorities. Allocates physical and human resources. Acts as resource person.
# Coordinates customer service. Provides information on the policies, products and services and makes recommendations based on customer requirements. Ensures prompt response and efficient use of unit's resources. Determines whether enquiries are of a technical nature and
refers these to the appropriate technician.
# Orders parts and maintains an inventory based on demand and after consultation with technicians. Coordinates and tracks the purchase of parts. Arranges for the return of defective equipment and ensures that proper credits are received.
#; Maintains computerized information systems and participates in their development to improve efficiency within the unit. Uses inventory
management and other software.
# Arranges for the installation, maintenance and repair of equipment. Carries out routine preventative maintenance. Contacts appropriate
companies for estimates of repair costs. Ensures renewal of maintenance contracts with external suppliers and arranges for new contracts
# Liaises with suppliers regarding equipment availability, prices and delivery dates.
# Verifies and approves payment of supplier invoices, repairs and maintenance contracts. Rectifies any problems with suppliers. Monitors
accounting statements for discrepancies and follows up on corrections.
# Monitors the preparation of bills and the balancing of cash receipts. Oversees the maintenance of transaction records and the compilation of data on the use of equipment and services.
# Performs administrative duties appropriate to the activities of the unit.
# Managing all marketing for the company and activities within the marketing department.
# Developing the marketing strategy for the company in line with company objectives.
# Co-ordinating marketing campaigns with sales activities.
# Overseeing the company's marketing budget.
# Creation and publication of all marketing material in line with marketing plans.
# Planning and implementing promotional campaigns.
# Manage and improve lead generation campaigns, measuring results.
# Overall responsibility for brand management and corporate identity
# Preparing online and print marketing campaigns.
# Monitor and report on effectiveness of marketing communications.
# Creating a wide range of different marketing materials.
# Working closely with design agencies and assisting with new product launches.
# Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
# Analysing potential strategic partner relationships for company marketing.
# Meeting clients to assist in developing CAD or 3D modelling requirements.
# Assist and contribute in promotional activities.
# Follow office workflow procedures to ensure maximum efficiency
# Maintain files and records with effective filing systems
# Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
# Greet and assist visitors when they arrive at the office. Monitor office expenditures and handle all office contracts (rent, service etc.)
# Perform basic bookkeeping activities and update the accounting system.
# Deal with customer complaints or issues
# Monitor office supplies inventory and place orders.
# Assist in vendor relationship management.
# Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting
inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
# Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
# Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
# Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
# Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
# Maintains automotive records by recording problems and corrective actions planned.
# Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
# Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
# The degree is designed to give a broad knowledge of the functional aspects of a company and their interconnection # The degree also develops the practical, managerial and communication skills, and business decision-making capability.
# The degree is providing students with industry or job related engineering knowledge, scientific skills, computing & analysis, mathematical techniques, a sound knowledge of English to communicate in the field and ability to apply problem solving techniques. # The degree also develops the practical, managerial and communication skills, and business decision-making capability.