Employee Engagement & Performance Management
DP World
Total years of experience :23 years, 9 Months
In addition to the Performance Management role, the team grew to incorporate Employee Engagement Activities.
New responsibilities included was on annual employee engagement and wellness.
The role also incorporated working with stakeholder to implement a tick-tock strategy to employee satisfaction survey through Tower Watson.
Accomplishment
- Start-up & Implementation of Performance Management
- Facilitated workshops on SMART Objective setting for nearly 1000+ Individuals.
- Facilitated workshops for nearly 200 Middle and Sr. Management on "Effective Performance Management" (SMART Objective, Coaching, Conducting Reviews, Competencies evaluation)
- Implementation of Online Performance Management System (Uber) \{2009-2012\}
- Implementation of Online Performance Management System (Oracle R12 PM) \{2013\}
- Setup of Policies & Procedures related to Performance Management & Recognition
- Implementation of Reward & Recognition Policy & Procedure.
- Implementation Process Management and objective evaluation link matrix
Accomplishments
Set up Training Calender for the year2009.
Implemented workshops and managed execution related to core business competencies.
Created partnership with other training sections within DP World (Operation + Technical) to have a hollistic approach to development.
Development of internal recruitment protocol for development of internal candidates within the operations team.
Accomplishments
Planned and executed recruitment drive for 1200+ individuals over 5 countries.
Expanded recruitment terrotories from 2 to 5 countries.
Implemented selection and assessment protocol through partnership with Operations Training section resulting in near 100% of successful placement.
Average Hiring Cost of $ 1, 200 which was reduced from $2, 000.
Implemented new online hiring system (sniperhire) to integrate and build internal database.
Helped develop initial assessment center along with the implementation of Competency Based Interviews.
Supported the development of policies & procedures.
Promoted into the role of a Relationship Manager in November 2006.
- Conduct business development activities to ensure revenue growth.
- Partnered with clients to provide a viable strategic recruitment solution.
- Effectively qualify through Recruitment Needs Analysis; using value-based selling,
- Train telemarketer and customer care to ensure productivity.
- Managing the Telemarketer in order to reach new prospects.
- Managing the Customer care in order to guarantee customer satisfaction to retain and maintain client base.
Recruitment Consultant
August 2005 - October 2006
• Assessing client’s recruitment needs, understanding their culture and nature of business to find the best fit for the organization.
• Consulting the client on compensation and benefits, as well as negotiating terms of employment based on caliber of the role.
• Creating job descriptions based on job profile, advertising vacancies and screening applicants.
• Conducting competency based interviews, headhunting whenever necessary to short list candidates based on knowledge, skills, attributes and culture fit.
• Participating in final negotiations between client and candidates
• Acting as a Coach for Middle Management professionals.
Example of vacancies filled invarious industries:
•Substation Automation Project Manager•AV Sales consultant •HR Managers. •Marketing Managers. •Brand Managers. •Business Development Managers. •Project Managers. •Channel Sales Executives. •Product Managers. •Software Engineers. •Commercial Managers. •DCS Engineers.
Responsibilities
• Networked to gain new business for the development of HR Solutions for corporate clients.
• Assisted clients make effective utilization of Assessment Solutions to achieve better fit between individual and role.
• Conducted, analyzed and provided feedback on Psychometric results of the employees to the clients .
• Interviewed employees, conducted Training Need Analysis (TNA), and coached employees based on results to improve performance.
• Provided life coaching services to individual for career development.
Key Achievements:
Expanded the portfolio from zero to 50 clients.
Responsible for marketing and sales development of personal banking products to generate revenue.
Charged with expanding corporate client portfolio to increase market share.
Customer Relation Manager for assigned client-base to identify any future needs and create opportunity to up sell on existing products.
Accomplishment.
Exceeded targets by more than 150% on a monthly basis.
Converted a total of 65 organizations into our clients.
• Interviewed and short listed candidates for referral to prospective branches.
• Provided induction training to new recruits about the working hours, tasks, responsibilities and working culture.
• Delivered training in accordance with agreed standards including service excellence, cross selling company products, up selling, guest relations and mystery shopper etc…
• Identified external trainers and researched about development courses to keep abreast of market trends.
• Conducted employee satisfaction surveys and organizational climate audits to ensure that the attrition rate is minimal.
Key Achievements:
Recruited and trained over 500 employees for 24 branches across tri-city area in Texas.
employee relations, grievances and other issues as directed.
- Design Annual entertainment and activity Plan.
- Execute and coordinate activities.
- Create Awareness of Activities through Advertisements.