Ecommerce Operations Manager
Al Rais Enterprises
مجموع سنوات الخبرة :13 years, 7 أشهر
Streamlined operational process which reduced cancellations by 70%.
Streamlined vendor onboarding process which increased number of
relevant vendors acquired by 20%.
Planning and implementing sales strategies on yearly, quarterly and
monthly basis resulting in growth of 273%.
Forecasting accurate stocks requirement resulting in decreasing
overstocks by 10% and increasing fulfillment by 30%.
Delegated work to team and worked with strict deadlines resulting in
increase in work efficiency.
Followed up with vendors/sellers for constant price, inventory updates and
discount promotions for ALISUQ to provide best prices in online market.
Providing new ideas to ensure business gains maximum profit with minimal
cost investment resulting in increase in profits by 40%.
Preparing weekly, monthly and yearly reports for management to take
timely business decisions.
Exceeded goals through effective task prioritization and great work ethic.
Took ownership of tasks and followed up rigorously with cross functional
teams to meet deadlines on time
Proved successful working within tight deadlines & fast paced atmosphere
Increased avenues of sales by adding more Ecommerce partners to
business model
Listed new styles to catalog with ecommerce partners which helped in
increasing sales numbers by 20%
Marketing of products with Ecommerce Partners portals such as Amazon,
Flipkart, Myntra and Social Media Channels such as Facebook and
WhatsApp resulting an increase of sales by 30%.
Processed orders from online Ecommerce partners and our website and
coordinated with logistic carriers to ensure smooth delivery.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting for management
Kolkata
Developed and maintained courteous and effective working relationships
Researching on bestselling products online and on basis of good salability
of products adding new vendors onboard for growing sales.
Drove operational improvements which resulted in savings and improved
profit margins
Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting
Monitored all company inventory to ensure stock levels and databases
were updated
Handled day-to-day running of Operations and Customer Service, ensuring
high levels of productivity and progression
Oversaw daily operations which included order placement, inventory
management, listings, updating tracking numbers on marketplaces and
Delivery Management
Supported top-level decision-making and carried out operational tasks in a
manner that business objectives are met in line with performances
Demonstrated exceptional knowledge of process optimization in relation to
profit and loss
Reported issues to higher management with great detail, resulting in
efficient performances across
Trained and guided team members to maintain high productivity and
performance metrics
Boosted team member productivity by enhancing performance monitoring.
Responded to customer requests for products, services and company
information
Maintained up-to-date knowledge of product and service changes
Effectively communicated to customers about account changes, new
products or services and potential upgrades to the service plan and hence
increases sales on products and services offered
Promoted superior experience by addressing customer concerns,
demonstrating empathy and resolving problems swiftly
Improved sales abilities and product knowledge on continuous basis to
provide optimal service and achieve performance metrics.
Graduate in