Senior Business Development Executive / Key Account Manager
Bureau Veritas
Total years of experience :16 years, 3 Months
• Account Manager for key clients.
• Full understanding of the ISO Certification cycle and Certification process.
• Managed projects for key clients such as Dubai Police, Ajman Municipality, Carrefour, Ministry of Public Works, FEWA, Khasaheb, Wade Adams and more.
• Ensuring timely and successful delivery of our services according to customer needs and objectives.
• Problem solving and provision of customer support and coordinating internally to guarantee customer satisfaction.
• Met and exceeded targets related to ISO Certification and other Second Party and Third Party Audits/Assessments for every quarter.
• Understanding clients’ inquiries and needs and preparation of proposals accordingly.
• Regular reporting to top management.
• Developed effective working relationships with customers and consultants through regular meetings to identify and obtain further sales and business development opportunities.
• Identified requirements and opportunities for new products and services.
• Regular attendance to exhibitions for business development opportunities.
• Prospect for potential new clients.
• Established key target lists for different products (standards).
• Regular follow-up on the pipeline.
• Business development and product training and mentoring for new employees and interns from other offices.
• Keeping up to date with market trend and competitor activities.
• Problem solving and provision of customer support and coordinating internally to guarantee customer satisfaction.
• Increased the sales by three times by acquiring a new product and adapting a new sales strategy after analyzing the market and the competitors.
• Came up with plans to lower the costs of the company.
• Managed the key accounts of the company as well as other accounts and created different pricing structures for different accounts.
• Managed projects by coordinating with Weynha’s technical team and liaising with the client to ensure that all the targets were met and the project deliverables were delivered on time and under budget.
• Proposed and created unique and creative solutions for a few clients to help them carry out their day to day business activities.
• Managed the coordination between the suppliers and Weynha’s technical team to deliver customized solutions for a variety of clients.
• Managed a range of products and regularly stayed in touch with the supplier for product updates, new products, and creative solutions based on customer requirements.
• Continuously followed up and communicated with the clients to ensure all their needs are met and to ensure their satisfaction.
• Attended to the clients’ inquiries and problems and cooperated with the different teams at Weynha to ensure that the clients received the necessary customer care and service.
• Attended meetings with prospective clients and delivered sales presentations and quotations.
• Provided the sales team with the necessary technical expertise and training to enable them to sell the solution.
• Constantly monitored inventory levels.
• Managed the delivery of several Energy Audit projects for major clients such as Aramex and Al- Tajamouat Industrial City.
• Was the product manager of Terra Vertis’ innovative “Total Efficiency Solution” product which links energy efficiency and sustainability to employees’ behaviours.
• Developed the full cost sheet for the product “Total Efficiency Solution” and the Energy Audits.
• Was part of the team that revisited the Business Plan for Terra Vertis and helped establishing a new Business Plan and setting up a new strategy.
• As an R&D officer, dealt with operations, innovation, and research and development, was involved in European research initiatives such as FP7 (Seventh Framework Program for CORDIS; Community Research and Development Information Service for Science, Research and Development), ENPI (European Neighbourhood and Partnership Instrument), and ENRTP (Thematic Program for Environment and Sustainable Management of Natural Resources Including Energy) which are funded by the European Commission.
• Was the FP7 liaison officer for Terra Vertis.
• Was part of Terra Vertis’ team that worked on Madrasati project, a Queen Rania Initiative for schools.
• Managed the research project of setting up the ground for a composting project for Amman’s National Produce Market
• Looked into linking Motivation with Project Management processes at Siemens Industrial Turbomachinery. The Cost Management process within Project Management was looked into, analyzed and linked with Motivation and Motivational practices
• Helped in starting up the company in Dubai by identifying potential customers that would benefit from the services offered.
• Coordinated all the operations that needed to be carried within Weynha to ensure that all business operations are carried and are in-line with the business plan.
Master of Science in Industrial Engineering and Management with specialization in Management of Innovation and Product Development Courses covered: Project Management, Project-Based Organization and Management, Leadership and Organization Change, New Product Development and Innovation Management, Product Development, Innovative Entrepreneurship, Corporate Organization, Management Systems and Sustainability, Design for Quality, Operations Strategy
Diploma of Master of Science with specialization in Project Management with a D-level certification in correspondence to the International Project Management Association (IPMA)