Trading Gaming Analyst
Sportion
Total years of experience :13 years, 4 Months
*Monitoring of gaming activity and KPI performance
*Conducting statistical data analysis for the identification of inconsistencies and potential fraud
Profiling of active customers
*Raising findings and concerns with remote teams and stakeholders
*Performing day-to-day tasks as requested
* Working in MS Excel (Pivot tables and Data Analysis)
*Working with more than 10 back offices at the same time for further monitoring and analyzing the data's
Accomplishments:
• Increased productivity and achieved better business results by streamlining processes, integrating real-time information, and offering comprehensive management by using MS Dynamics Great Plains (GP).
• Ensured smooth run of operations by creating and revising reports using crystal reports, involving sales, and stock.
• Enhanced overall performance by promptly resolving user problems by answering questions and requests.
• Improved consistency and reduced conflicting and erratic data from the Database through data integration.
• Monitored error, stoppage messages, observed peripheral equipment, and overcome any obstacle through managing operations.
Key Responsibilities:
• Assisting in the decision-making process by coordinating and sending reports to the executive department.
• Driving significant efforts in handling the invoicing, returns, transfers between warehouses, purchasing goods from the supplier, cash and check receipt, new items, and client creation (Data Entry).
• Contributing to exchanging and integrating data between cash vans tablets and Microsoft GP using Microsoft Integration Manager.
• Formulating equipment for operations by accessing software into laser and dot matrix printers organizing for output.
• Sustaining the company and client confidence as well as ensuring operation protection by keeping information confidential.
• Assessing and implementing effective solutions to the customer needs, to improve customer contentment & consequently customer loyalty, repeat, and referral business.
• Enhancing customer satisfaction matrices by achieving delivery and service quality norms by developing and executing the best practices and maintaining standard operating procedures targeted at organizational excellence.
Accomplishments:
• Saved time by organizing and maintaining financial records.
Key Responsibilities:
• Improved efficiency by identifying, developing, and implementing best practices of the Label Control Function.
• Acted as a key player in supporting international customers via email.
Key Responsibilities:
• Assisted customers with their seats. Supported customers by greeting and welcoming them in a friendly manner.
• Increased life expectancy of assets, thereby eliminating premature replacement of machinery and equipment through checking and maintaining the theaters after each session.
• Attended food & beverages ordered by the clients and handled phone calls daily.
Accomplishments:
• Eliminated risks by installing and setup IP cameras (NVR), diagnosing/repairing faults, and installing and repairing communication satellites.
• Attained a high standard of customer satisfaction by coordinating with clients and resolving their problems.
Key Responsibilities:
• Prepared technical reports by performing analysis, root cause analysis, design guidelines, best practices, past program lessons learned, and competitive product benchmarking information.
• Maintained high service standards & practices and exercised quality control in all areas of operations, raising systems & operations to peak performance levels through creative, and proven people management skills.
• Improved overall performance by training and mentoring team members as well as motivating them to realize organizational objectives.
• Identified hardware and software solutions, troubleshooting technical issues as well as resolving network issues.
. in
Beirut, Lebanon