Customer Care and Tele-Marketing Supervisor
Tatweer International
Total years of experience :22 years, 2 Months
Jan, 2002 - June 2011.
Customer Care and Tele-Marketing Supervisor, Tatweer International for development program services(E-Commerce & E-payment & Stock Market Services)-K.S.A: include reporting for management by using AVAYA System, in addition monitoring and controlling the performance for the customer care agents and preparing the plans and the tasks for them, in addition make E-Marketing activities in social websites and forums.
Oct 2012 - till now.
References are available upon your request
following the collection, reporting to top management, solving problems, make reconciliation with clients, checking the outstanding by invoices ages to reduce average collection period, following collectors visiting, opening new accounts and close bad debts, credit accounts analysis., communicate with clients and internal Departments.
Accounting Department: Includes Accounting Operations in accounting programs as Issue Invoices and Debit Note and Credit Note and apply the batches by using ACCPAC System, in addition following the collection by phone and visits the client to solve and handle the complex problems and checking the collection sheet with collectors and reconciliations the accounts with clients and follow-up accounts and communicate and make good relation with customers.
Jan, 2002 - June 2011.
B, Sc Degree in Management Information Systems from Arab Academy for Banking and Financial Sciences University. Amman, Jordan. Jun, 2010