Administrator
Mediclinic City Hospital
Total years of experience :9 years, 6 Months
Greet and receive patients and their escorts
•Take telephone calls and provide information requested.
•Direct telephone calls to concerned departments, staff, and patients.
•Make necessary data entry & registration for new patient files into the Hospital Information System
•Check the Insurance coverage of the patients as required
•Prepare and process Medical Insurance claim forms.
•Generate invoices (credit or cash) and collecting cash from the patients/customer.
•Answer patients’ queries regarding services, medical insurance procedures from approval, follow ups, rejection and other insurance activities and payment procedures and process billing procedures as required.
•Follow up insurance companies for verbal and written approvals
•Reviews and checks for mistakes and segregating invoices on a daily basis
•Involves in the monthly insurance dispatch processing
•Collect, prepare and provide all documents (e.g.; patient file) required by the doctors.
•Prepares admission of patient if advise by doctors.
•Doing admin/secretarial task in physiotherapy department like; arranging the rooster of the therapist, preparing their daily patient lists, booking follow up sessions of patients, ordering supplies needed for the department from central store, and sorting referrals.
•Doing call center agent task; receiving and forwarding calls accordingly, arranging calendar of doctors, booking appointments, doing reconfirmations of booked patients.
As Ward Secretary or Clerk
•Admits patients to general ward
•Doing the in-patient’s file
•Doing the billing for consumables used in general ward
•Ordering for Laboratory request for in patients
•Preparing billings of patients for discharge
•Making appointments for follow up of patients upon discharge
•Shifting patient’s file and sending to medical records upon discharge
•Attending to patients queries about billing and insurance matters
•Preparing registration to Dept. of Health for newborn patients
•Preparing sick leave certificate for out-going patients
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