Total Years of Experience: 4 Years, 5 Months
May 2017
To May 2018
Customer services Representative Cum Adminisatative Assistance
at Dubai Properties
Location :
United Arab Emirates - Dubai
● Maintaining all the sales records, analysing and making presentations.
● Issuing NOCs (mall work permit) to all the retailers.
● Supporting Marketing team for events and making financial reports for every event.
● Memos and notifications to all the retailers.
● Updating and maintaining inquiry Trackers.
● Maintaining data base for tenants (retailers).
● Was taking inbound calls, dealt with questions efficiently and effectively.
● Inputting data into ICT (Information and Communication Technologies) systems.
● Handling all the call centre data and making reports on daily basis.
● Logging all the Service requests in the system and forwarding those requests to the relevant departments, following up until the issue is resolved.
● Maintaining all the data bases exp. Contact details, Trade licenses, AMCs, Meeting log etc.
● Issuing NOCs (mall work permit) to all the retailers.
● Supporting Marketing team for events and making financial reports for every event.
● Memos and notifications to all the retailers.
● Updating and maintaining inquiry Trackers.
● Maintaining data base for tenants (retailers).
● Was taking inbound calls, dealt with questions efficiently and effectively.
● Inputting data into ICT (Information and Communication Technologies) systems.
● Handling all the call centre data and making reports on daily basis.
● Logging all the Service requests in the system and forwarding those requests to the relevant departments, following up until the issue is resolved.
● Maintaining all the data bases exp. Contact details, Trade licenses, AMCs, Meeting log etc.
February 2014
To August 2016
Customers Services Representative Csr
at Mobilink gsm
Location :
Pakistan - Islamabad
● Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.
● Conducts problem solving and troubleshooting.
● Maintain financial accounts by processing customer’s adjustments.
● Manage, In the Supervisors absence that requests for action and information are dealt with in a timely manner.
● Taking all inbound and outbound calls and providing resoulation on spot.
● Preparing daily, weekly and monthly reports
● Conducts problem solving and troubleshooting.
● Maintain financial accounts by processing customer’s adjustments.
● Manage, In the Supervisors absence that requests for action and information are dealt with in a timely manner.
● Taking all inbound and outbound calls and providing resoulation on spot.
● Preparing daily, weekly and monthly reports
June 2013
To February 2014
Data Entry operator
at MAYSCO 360 JV
Location :
Pakistan - Islamabad
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