Release and Deployment Management Manger
Alinma Bank
Total years of experience :11 years, 6 Months
Alinma Bank
• Managing and monitoring the team which responsible for plan, schedule
and control the build, test and deployment of releases.
• Managing and monitoring deliver of new functionality required by the
business while ensuring the integrity of existing services.
• Measuring and monitoring progress of release to ensure application releases are delivered on time and scope, that they meet or exceed
expectations
• Managing risks and resolves issues that affect release scope, schedule
and quality.
• Owning, updating release and deployment management policies,
processes and procedures documents
• Creating detailed team and release management objectives, ensuring that
the appropriate measures are in place to reinforce this and that this aligns with the Banks’s vision.
Achievements:
• Project coordinator of "SAMA DR Live Switch Activity for one week" in Sep 2019
• Updating rollback procedure to be more effective
• Establishing URGENT deployment process
• Enhance Pre-production preparation procedure by distribute the
responsibilities
• Responsible for establishing and managing the Bank’s business and IT
continuity framework, and coordination of plans to address IT service continuity risks and issues in addition to manage the disaster recovery site and activities.
• Minimize downtime and the probability of IT service interruption and ensure that IT services are available as required by reducing the impact of a major disruption on key business functions and processes - including the establishment of resilience capabilities and recovery priorities for critical IT services.
• Conduct regular Business Impact Analysis
• Develop and maintain IT continuity and contingency plans that supports business continuity plans
• Manage training and testing IT contingency plans.
• Monitoring events that occur within IT Services. Insuring IT service
operated according to acceptable SLA levels.
• Manage and control the integrity of all IT Incidents / Major Incidents.
Reduce incident impact on the IT services and minimize service outages.
• Conduct regular analysis sessions to prevent incidents proactively from
occurring and eliminate underlying impact. Work with expertise to identify
the root cause and Workaround / permanent solution if feasible.
• Responsible for ITSM SLAs and KPIs
Achievements:
• Review and Update Event, Incident and Problem Management processes according to industry best practice
• Enhance event logging, assigning and closure
• Automate event escalation according to agreed SLA
• Revise incident classification, impact and urgency weights to calculate
priority accurately
• Initiate escalation matrix of incident and problem management
• Setup a new Service Level of Agreement for Event, Incident and Problem
• Measure Event, Incident and problem management SLAs and KPI's
• Leading the initiative of building ITSM Dashboard
• Controlling and Enhancing the defect management process.
• Controlling the defect management SLA and OLA.
• Verify the defect is valid and unique.
• Assessing and assigning the severity of a defect.
• Ensuring that a defect is prioritized and assigned to the correct owner.
• Monitoring the resolution progress with the appropriate development
group.
• Managing any defect disputes to closure.
• Scheduling the defect resolution, verification testing with the test
execution team.
• Utilizing the available technologies to improve the defect management
practice.
• Producing, analyzing, and publishing the defect management
performance reports.
• Managing and monitoring the team responsible for release and
deployment from Development environment all the way to production
environment.
• Ensure changes are recorded, evaluated, authorized, prioritized, built,
tested, implemented and reviewed in controlled manner.
• Maintain quality standard of the releases.
• Engage in projects in early phases to ensure alignment with the overall release calendar and corresponding freeze periods.
• To establish and maintain product release plans.
• Maintain standards for delivering services.
• Chairing the release meetings.
Achievements:
• Build process, procedure to implement security patches in quarterly basis for ISO certification.
• Project Manager of release automation tool project.
• Participating in establishing IT Governance policy, processes and
procedures with applying COBIT standard.
• Participating in ITG audit team for many audit assignments were under
our areas of concern.
• Improve a life cycle of release management, which include a change request.
• Decrease the downtime in production environment and exploit the mandatory downtime for the maintenance to move the changes.
• Managing the release and deployment on testing and production environments
• Plan the releases during the release window, which does not have customers traffic, and make sure no conflict with another releases.
• Improve the release plan, and make sure the deployment teams are following the plan.
• Prevent violating the change and release management process. Guide and support deployment team during a deployment.
• Member of CAB meeting to discuss and plan projects at all stages. Member of IT Government weekly meeting to review and discuss all
projects in various stages of release.
• Team Foundation Server (TFS) administrator.
Achievements:
• Plan and coordinate more than 4000 IT, Information Security projects and change request to be deployed in different environments (Production, Testing).
• Plan and lead the release for 100+ critical projects from initial stage to closure. To ensure that everyone is in line with release plan, and take the appropriate decision if needed and share the update to managers and stakeholders.
• Developed business release approval to be systemically approved instead of paper approval in order to save time of business, release team and easy access when needed.
• Developed Migration Request Form (MRF) to be written in the system instead of paper to make all deployment steps clear and verified by development team leads to reduce deployment team mistakes and make it easier for them to access the MRF.
• Redesign the release calendar to accommodate frequent changes in SAMA dates.
• Create IT knowledge base with procedures of all important activities example (Shut down, start, operate and switch ...etc.) for all critical services.
Computer Science is covered almost Computer areas