Senior Computer Specilaist
UAE University
Total years of experience :28 years, 10 Months
Install, configure, and maintain the Windows based servers and perform post provisioning tasks such as backups, monitoring, patching, and disaster recovery planning.
Managing, maintaining and supporting the Engineering College IT resources in labs and classrooms (approximately 350 computers, 25 Network Printer, …), Tasks include software deployment, upgrading and updating, providing prompt technical support, monitoring day-to-day lab performance and maintain a trouble-free environment for faculty members and students.
Create, modify and maintain domain user accounts and implement systems resource use policies.
Creating and managing the Ghost Enterprise PCs images of Dell Latitude Laptops (D620, D630, E640), IBM Lenovo Laptop (T420, T430) & Dell Optiplex Desktops (745, 755, 760, 780, 990).
Monitoring and Maintaining the Engineering College LAN setup and provide all required related LAN support.
Providing all technical support required for Apple iMacs, Laptops and iPads.
Using Remedy IT Service Management Suite to manage the IT services related incidents and problems.
Write, maintain and update user manuals, system support manuals and other types of documentation; perform research and provide information to management regarding new technology and equipment.
Maintain data recoverability. Implement data backup and disaster recovery procedures. Responds to security breaches, service interruptions, and other critical situations to re-establish system functionality.
Implement computer software and hardware licensing, warranty and vendor service agreements.
Produce reports for the IT Management to summarize the IT resources status, problems and systems utilization.
Research industry trends and technology developments, evaluate new hardware and software and provide recommendations.
Work with faculty, staff, and administrators to formulate their information technology goals within acceptable budgets; plan, and purchase IT products to meet these goals.
Prepare the RFQ’s of the required IT resources and following up the purchasing and upgrade process of these resources.
May manage projects of limited scope or portions of large and/or complex projects. May guide technical staff on a project basis.
Develop and motivate a team of technical support professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness.
Installing, managing, and maintaining windows 2003 servers in enterprise environment ensuring proper integration.
Managing and maintaining Active Directory of Windows 2000/2003,
Domain Security Policies and Active Directory Related services
DNS SERVICE
DISTRIBUTED FILE SYSTEM
PRINT SERVICES
SOFTWARE DEPLOYMENT
GPO MANAGEMENT
Daily monitoring of all enterprise windows services (DHCP and DNS) which are running in all UAE university sites, monitoring storage utilization and systems performance and proactively intervenes to solve problems before they impact customers ensuring that uptime is 100%.
Enables the work of the Customer Support Center (CSC) by solving server-related problems on a daily basis.
Day to day managing of active directory objects ( OUs, users, groups and group policy).
Daily monitoring of domain controllers replications between UAE university sites.
Implementing, managing and maintaining Windows Service Update Server (SUS) to keep our environment up to date with the latest critical updates.
Configuration and managemnt of centralized Antivirus, Antispyware and Spam filters using Symantec Corporate Edition Server in all UAE University sites and daily monitoring defination updates pushed through the parent server.
Monitoring Data Center II environment (UPS's, AC, s ….) using APC Infrastructure Manager.
Managing and monitroing backup operations of UITS data center windows severs, sites servers, NAS and EMC SAN storage using Legato Networker and Veritas Backup Exec. backup systems.
Co-ordinates with vendors for support.
Maintain proper disaster recovery procedures for critical equipment.
Document systems configurations and keep it current.
Member of the IT receiving and inspection committee of the new Collge of Information Technology.
Active directory delegated administrator of college requiremnts unit, mechanical department and chemical& Petroleuim department of the Engineering Colllege.
Experience in building and deploying enterprise PC images using Norton Ghost.
Providing H/W & S/W technical support for faculty, staff and students of College of Engineering.
Supervising engineering computer labs ( Monitoring day-to-day labs performance, software deployment, upgrading and/or updating).
Responsible for carrying out maintenance of computers, printers, scanners etc., which are located in the college of engineering.
Monitoring the college network and troublshooting network issues.
Installing, configuring and troubleshooting wireless network on client side.
Managing and maintaining engineering college website using Internet Information Server (IIS).
Designing and implementation of the college requirments unit web page using MS Front Page 2003, Adobe Photoshop, Adobe Image Ready.
Providing consultancy services in preparing technical specifications for the college requirements of computers and its related peripheral.
Taught computer courses provided by the UAEU’s provost office for university staff.
Trained students from Higher Colleges of Technology on designing web pages using MS Front Page, computer assembly and maintainance.
Technical Support Engineer at Computek Company (One of the leading computer companies in Egypt)
Computer and peripherals maintenance.
Computer assembly.
Novel Netware installation and administration.
Hardware Technical Support for the company products:
DELL & PHILLIPS computers.
HP & PANASONIC printers.
HP & MICROTEK scannars.
APC UPS.
SMC and 3COM network products.
INFOCUS multimedia projectors.
IT CERTIFICATES ICDL (International Computer Driving License) Microsoft Certified Professional (MCP) Microsoft Cerified Systems Administrator ( MCSA) Microsoft Certified Technology Specialist (MCTS) -Windows Server 2008 ActiveDirectory: Configuration Microsoft Certified Technology Specialist (MCTS) -Windows Server 2008 Network Infrastructure : Configuration Microsoft Certified IT Professional : (MCITP ) Microsoft Certified IT Professional : Server Administrator Information Technology Infrastructure Library (ITIL). TRAINING COURSES Microsoft approved course ( Network Essentials) . Microsoft approved course (Administering MS Windows NT 4.0) . Microsoft approved course (Supporting MS Windows NT 4.0, Core Technologies). Microsoft approved course (Updating support skills from N4.0 to Win 2000). Microsoft approved courses - Windows 2000 MCSE track (UAE University). HP Unix System Administration ( Emitec Company ). Ghost Suite 2.0 (UAE University). Sun Solaris System Administration I ( Sun Microsystem Company – Dubai ). System Management Server ver 2.0 ( Microsoft – Dubai )