Hassan Hussain

Currently working at Equans as a Business Analyst, working as part of an IT project team delivering sustainable Technological solutions for Engineers and Management to use with over 2, 000 daily users.
• Using SQL and SSRS to create reports and focus on understanding client needs; to be able to provide in-depth data for management.
• Using the Agile process in a system development request and executing from planning to implementation.
• Creating training guides and using user acceptance testing to demonstrate the system changes
• Facilitating workshops, analysing, and building new processes
• Performing user acceptance testing on system releases before implementing updates
• Developing reports for management, analysing the impact of system changes
• Devising process maps and data models to generate meaningful insights from customer behaviour traits and data
• Working with and managing relevant stakeholders at diferent levels, including senior stakeholders and third parties
• Liaising with third parties and development team during process development phases to ensure requirements are achieved.

Supporting IT transformation projects by analysing business requirements, optimizing
processes, and implementing digital solutions for a workforce of over 2, 000 users.
Conduct requirement gathering, liaising with stakeholders to document and refine business
needs.
Develop SQL-based reports and use SSRS for data analysis, aiding management decision
making.
Facilitate workshops and AS-IS / TO-BE process mapping to streamline business workflows.
Conduct user acceptance testing (UAT) and create training materials for system rollouts.
Work with third-party vendors and internal development teams to ensure successful
implementations.

Worked within the Service Delivery and Change Team, supporting NHS digital transformation
initiatives for GP surgeries and pharmacies.
Utilized SQL scripting for data management, reporting, and trend analysis.
Handled major incident management, working closely with stakeholders to resolve
escalations.
Led impact assessments and created reports on system changes and SLA performance.
Collaborated with stakeholders to implement virtual appointments during the COVID-19
pandemic.
Used CRM tools to track service requests, liaise with developers, and enhance product
functionality.

Provided strategic business consulting services to SMEs, helping clients optimize their market
presence and profitability.
Designed business growth strategies aligned with client budgets and deadlines.
Conducted market research, competitor analysis, and digital marketing planning.
Developed and executed social media marketing campaigns to enhance brand engagement.
Delivered data-driven insights to improve ROI and customer acquisition strategies.