Banking Advisor
NBAD
Total years of experience :19 years, 5 Months
NBAD Customer Service - Retail
o Deliver personalized service over the telephone and the counter to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
o Ability to understand customers’ needs and provide appropriate solution and attention.
Identify cross-sell opportunities during customer interaction.
o Consistently deliver quality service to our customers to achieve total customer satisfaction.
o Solicit customers’ feedback and identify problem trends for improvement actions.
o Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
o Acting OIC in annual/emergency leave of the OIC
Call center agent:
o ADIB (Abu Dhabi Islamic Bank)
o I worked in ADIB in call center as an Agent, Trainer& Cross selling team leader for outbound calls since 11/03/2006 till 03/08/2008 under outsources company: SINERGY and EMASCO
o Services (Products, Calculations, Rates, and Accounts).
o Bank system (Online Credit Card, Altitude, Prime, Phoenixes & Card Management).
o Customer service & telephone skills.
o Telesales (loans, covered cards, deals).
o Resolution of complaints.
o General inbound enquires and support customer requests.
o Ad customer surveys.
o Qualified leads to direct sales team.
o I have attended many training courses including:
o Customer Service, Anti-Money Laundering, Telemarketing & Gross selling and Core banking services.
ADIB Collection Unit & Recovery Team:
•Follow up write off cases for all ADIB car loans
•Checking the Financial status, to understand type of customer and plan contact calls accordingly.
•Discuss with the defaulter the problem, and make suitable arrangements to settle their loans.
•Contacting defaulter employer to certain the correct address for traceable absconding cases.
•Manage the dialogue, control the conversation time make the defaulters comfortable by understanding them.
•Field visit where customer are unreachable on telephone.
•Sending reminder letters and legal notice to customer.
•Take the proper legal actions with the Cooperation of our bank External / Internal lawyers.
•Scrutinizing Auto Loans past due report of each month.
•Contact branches to obtain necessary required information about defaulters.
•Assist in training new staff.
•Any other duties assigned by management.
Ebla Medicine /Lattakia, Syria / for two years:
•Making journal voucher.
•Posting journal and payment voucher to the Accounting System.
•Making financial statements.
:
I graduated from Tishreen university as an accountant