hassan kanso

Manage the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night
Manager and directly report to the General Manager
 Ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring
customer satisfaction
 Maintain a high morale and productivity as well as good communication within the Front Office as well as
between other departments
 Oversee the Maintenance and Configuration of the Opera system ensuring that input standards of profiles and
reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles
and expired rates etc. on a regular basis
 Monitor the level of service provided by the department by analyzing the Guest Satisfaction Reports and
constantly working on improving it through investigation, analysis and corrective action
 Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit
 Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guest’s needs are
determined and met in regard to room requirements
 Maintain customer service/satisfaction standards; handle customer service issues
 Work closely as liaison with internal sales account executive
 Perform daily room and property inspections

Responsible for cleanliness, orderliness and appearance of the entire Hotel
 Ensure that rooms are made as per company standard
 Prepare Annual Housekeeping Budget
 Set departmental targets and objectives, work schedules, budgets, and policies and procedures
2
 Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on
training and teamwork
 Ensure team members have an up-to-date knowledge of all room categories and amenities
 Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
 Develop and implement Housekeeping systems and procedures
 Prepare reports for management information/meeting
 Assist the Purchasing department in selecting suppliers for items related to Housekeeping
 Plan, control and supervise Horticultural activities
 Attend and resolve guest complaints
 Manage staff performance issues in compliance with company policies and procedures
 Organize on-the job training and evaluate its effectiveness

Consistently brought in the highest revenue numbers of any venue or outlet in the entire property, including
banquets and private events
 Responsible for running all aspects of the club focusing on cleanliness, proper stocking, set-up, inventory
procedures and exceptional customer service
 Planned and implemented an entire online marketing campaign including revising and updating the company’s
website as well as developing a presence and posting on such social media sites as Facebook, Twitter etc.
 Ensured that the nightclub operated efficiently and effectively by Securing sponsorships; booked talent, including
music bands
 Recruited, trained and arranged the work schedule of the nightclub's staff
 Complied with healthy and safety standard
 Trained personnel in areas such as safety regulations and local ordinances

Organize all documentation for work shift on a daily basis including pre-shift reports, daily training topics, shift
floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the Kronos time
management system
 Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and
reinforce all standards on food, quality and service details daily. Provide feedback and appraisals as necessary
 Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or
malfunctions to appropriate departments; manage maintenance/safety issues to completion
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 Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that
staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross
communication between departments
 Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for
each outlet and a variety of latest market developments.
 Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs
 Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or
grievances to the Director of Restaurants and/or Human Resources
 Assist in maintaining all Micros programming for food and beverage outlets
 Ensure all customers are provided with outstanding service
 Ensure kitchen, restaurant, and bar operations are opened and closed according to policy
 Responsible for ordering supplies, and inventory control and establishing relationship with suppliers ensuring the
business receives competitive terms
 Responsible for food hygiene, health and safety issues
 Ensure all kitchens and eating areas are organized and maintain a high level of cleanliness Provide leadership and
guidance to all team members

Ensure efficient coordination of events and conferences (weddings, meetings etc.)
 Responsible for consistently implementing the service standards and operating procedures in the banquet
and catering service
 Provide excellent customer service and ensure customer needs are met by providing unique and creative
ideas to enhance meetings & group experience
 Supervise events and team members throughout service
 Guide the Banquet waiters in set up of tables and place settings