Hassan Mohamed

Selling water pipes for clients., interview prospective new engineers
•Accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer
•Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
•Work closely with the marketing team to achieve sales objectives
•Negotiate commercial terms within set guidelines

Developed and implemented a “soft skills” training for the Customer Service and PR departments (1800 employees) to enable a better understanding of the cultural implications of dealing with a UK client base
•Responsible for employee skill development, competency mapping, and training
•Liaise with Project Management Team and Training Manager to assess levels of effectiveness and develop strategies for improvement of procedures and processes to adhere to Vodafone policy
•Utilize data and staff observations to make necessary modifications to training program
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International Account Advisor Vodafone UK
•Provide effective and efficient customer service to ensure client satisfaction
•Utilize a collaborative teamwork approach to achieve target KPIs and improve customer relations
•Assist team members in refining their communication skills for improved client interactions
•Meet and surpass management goals in regards to NPS and AHT
•Human resources phone recruitment for 12 months and evaluating new members

•International Account Advisor Vodafone new Zeeland: