IT HELP DESK SUPPORT
Supreme council of health
Total years of experience :11 years, 6 Months
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required
Testing of computers and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs
Identifying and solving any problems that affect computer operating systems
Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)
Help in examination of network equipment and
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Professional Experience
Abco &co auto spare parts, hargeisa Somalia
2012 April up Jan 2014,
I.T. Desktop Support
Installing and configuring computer hardware operating systems and applications
Provided employee training and instruction (presentations) regarding basic support and quality standards.
Providing computer support services both for software and hardware for an organization’s employees
Physical setting up of computers and software system installation for various computer applications and programs
monitoring and maintaining computer systems and networks
creating user names for the new employee
resetting the password incase If the employees forget password
joining the domain for the new user
maintaining the printers, checking the problems, changing the tonners
purchasing hardware devices, software
➢ Master of information technology ( university of madras 2010)
➢ Bachelor of Computer Application (Osmania University Hyderabad India 2008)