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Hassen Zarraa, Sales Executive

Hassen Zarraa

Sales Executive·Doha Bank

Qatar

Bachelor's degree, Economics And Finance

Work experience

Total years of experience: 12 years, 4 months

Sales Executive

September 2024 - Present

Doha Bank

Doha, Qatar

September 2024 - Present

• Engaging with customers through face-to-face interactions, calls, and community events.
• Identifying customer needs and recommending banking products (CASA, loans, credit cards).
• Managing three branches following promotion (Al Mirqab, Abu Hamour, Salwa Road).
• Opening current & savings accounts (Aldana project).
Company industry:
Banking
Job role:
Sales

Digital Care Call Center Agent Vodafone

November 2021 - August 2023

FIFA World Cup Qatar 2022 Platform

Doha, Qatar

November 2021 - August 2023

• Responded to customer inquiries via phone, email, and chat.
• Troubleshooting digital platform issues and supporting EKYC verification.
• Coordinated with cross-functional teams and contributed to fan engagement improvements.
Company industry:
Telecommunications

Station Customer Experience Team Leader

June 2018 - October 2021

R.K.H Qitarat

Doha, Qatar

June 2018 - October 2021

• Delivered premium service to passengers and Gold Club customers.
• Managed complaints, emergencies, ticketing, and station operations.
Company industry:
Metro & Rail Passenger Transport

Sales Assistant

January 2014 - April 2017

Volkswagen Tunisia

Mahdia, Tunisia

January 2014 - April 2017

• Demonstrated vehicles, explained features, and assisted in pricing negotiations.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Real Estate Agent

December 2011 - November 2013

Sarraj Immobilier

Mahdia, Tunisia

December 2011 - November 2013

• Generated property leads, conducted viewings, negotiated deals, and prepared contracts.
Company industry:
Real Estate
Job role:
Sales

Education

Farhat Hashad Institute College

January 2026

January 2026

Bachelor's degree, Economics And Finance

Tunisia

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
NEEDS ASSESSMENT
Intermediate
NEEDS ASSESSMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

French
Native Speaker
English
Expert

Training and Certifications

Certifications
Selling Skills and Techniques Training Course
CPR & First Aid Certification
Basic Firefighting Certification