Customer Service Senior Representative
Dubai Roads And Transport Authority (rta)
Total years of experience :12 years, 7 Months
Receiving complaints and resolve employee inquiries.
Handling complex queries and complaints.
Responds to Customer queries (Inbound & outbound) and e-mail in friendly professional and supportive way.
Demonstrates politeness, poise, and emotional maturity in handling calls.
Perform evaluation of clients’ needs and provide recommendations.
Give the Customers full and perfect solution for any problems
Motivation of customers to buy the products through strong communication and Motivation skills.
Conducted performance reviews of all direct reports and monitored the performance of my team members to ensure standards were maintained.
Provide insight and a contribution towards Facebook and Twitter, LinkedIn.
Deal with customer enquiries on the telephone, email, letter etc. within the standard time set by the company.
Liaise with other departments effectively to ensure that communication is aired and that all departments are aware of any ongoing issues.
Take calls from customers and provide them with information regarding company’s products and services.
Perform research activities for the purpose of answering difficult questions.
Respond to messages left by customers by replying to emails or calling them back.
Assist in opening and closing customer accounts and ensure that any limitations are dealt with according to company policies.
Computer Maintenance (software).
Coordination of work with team members to Support the team.
Configuring, Managing and Maintaining Networking Equipments.
Documentation of all the work done using Visio, Excel and MS word.
Installed and configured workstations for IP/IPX based LAN.
Working on any program and formatting / Installation and resolve any problem.