Quality Assurance Analyst
Crystel
Total years of experience :11 years, 0 Months
working as Service Advisor in multi-projects with responsibility of communicating with customers’ interactions via multiple channels.
* Responsible for communicating with customers over the phone to answer questions or complaints, and find the best solution which leads to the maximum satisfaction.
* Follow step by step procedures in handling incoming and outgoing calls with ability to resolve and close issues.
* Answering all incoming requests and addressing the customers’ problems in a timely manner.
* Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
* Escalating issues or unresolved queries to the Team Leader or Supervisor.