Ahmad Alkurdi

Strategic HR Leadership:
● Lead HR operations across NRC Syria Response in Jordan and Syria, supervising a team of
5 HR staff and supporting over 200 employees.
● Align HR strategy with organizational and country-level objectives, ensuring staff structure
and support systems meet operational needs.
2. Comprehensive HR & Admin Oversight:
● Manage the full HR cycle, including recruitment, onboarding, performance appraisals, exits,
and records.
● Support administrative workflows in collaboration with Area Office support teams.
3. Policy Compliance & HR Systems:
● Ensure HR practices align with NRC’s global policies, donor requirements, and national labor
law.
● Regularly audit staff files, contracts, and payroll documents to maintain compliance.
4. Staff Wellbeing & Care Coordination:
● Serve as a local focal point for staff care concerns, providing support and coordination with
Regional HR and external providers when needed.
● Participate in discussions with line managers and critical incident management when
wellbeing concerns arise.
● Ensure wellbing related consideration.
Learning, Capacity Building & Culture:
● Contribute to capacity building plans for field staff and HR team members through training
coordination and follow-up.
● Support initiatives promoting staff engagement, psychological safety, and inclusive leadership
culture.
6. Conflict Resolution & Staff Relations:
● Handle sensitive employee relations issues, including investigations and disciplinary
procedures in a fair and confidential manner.
● Act as an advisor to Area Managers and support teams on employee engagement and
morale-related challenges.
7. Cross-Functional Collaboration:
● Coordinate closely with Country Office HR, MENA Regional HR, and the Global Staff Care
Adviser on escalated HR or wellbeing concerns.
● Engage with program managers, finance, and field operations to ensure integrated support
for staff.
8. Process Improvement & Documentation:
● Lead improvements in recruitment tracking, onboarding workflows, and exit interviews to
strengthen staff experience and retention.
● Provide HR data and reports to inform planning, compliance audits, and workforce reviews.

Managing the full cycle recruitment process starting with preparing vacancy announcements and following up with area
offices on their needs.
Contributes to and supports the design and implementation of ACTED overall recruitment strategy.
Provided thoughtful and engaging new employee onboarding presentations to energize the workforce and set
organizational expectations.
Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for
new training processes.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach
a resolution of grievances.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate
investigation processes.
Coordinated activities of the human resources team, distributing resources and personnel effectively across the
organization to meet HR needs.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and
recommending necessary changes.
Assist the senior HR manager in establishing, executing, and standardizing all HR and administrative policies and
processes across all NES offices.
Supervise and support the local HR team on a daily basis, as well as hold regular formal meetings with the team to monitor
their performance and outputs.
Prepare payroll for all employees and verify supporting documentation to ensure that all information is correct before
forwarding it to the Finance team.
managing 18 HR individuals across Turkey and Syria offices.
Management of award and disciplinary measures against employees in accordance with the ACTED HR Manual and with
the agreement of the SHRM.
Coordination of the bi‑annual performance evaluation process to guarantee that all salary and beneft adjustments are
made accurately and on time.
Conduct HR refresher trainings and instruct any newly hired area HR staff in all HR and administrative duties.
Conduct mission‑related market analyses and surveys (salaries, allowances, benefts, etc...).
Implemented new projects relating to various HR topics (HR induction, code of conduct, HR manual) through the creation of
automated voice‑over materials.
Prevented litigation by thoroughly investigating numerous harassment, discrimination, and other EEO cases.

- Develop manpower plan and determine current staffing needs and produce forecasts by studying
organization plans, expansion vision, project pipelines, and managers.
- Develop talent acquisition strategies and hiring plans.
- Advise managers and employees on staffing policies and procedures.
- Handle job advertisements through various channels.
- Source, screen and interview applicants to obtain information on work history, training, education, and job skills for open positions.
- Carry out phone screening and initial interviews with the candidates.
- Arrange and attend all interviews. and ensure feedback is documented.

● Ability to empathize with and prioritize customer needs.
● Demonstrates interpersonal skills with a diverse customer base.
● Demonstrates conflict resolution, negotiation, and de-escalation skills.
● Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
● Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
● Ability to determine customer needs and provide appropriate solutions.
● Maintain regular and reliable attendance, including the daily schedule as assigned.
● Flexible with the working schedule; may be expected to work weekends, holidays and events.
● Ability to work overtime as required by business.
● Effective problem-solving skills including decision making, time management and immediate prioritization of tasks.
● Ability to approach problems logically and rationally.
● Action oriented and self-disciplined.

● Responsible for estimating the direct and indirect cost of project during tendering. This role end after handover of project to execution team after award.
● Responsible for providing accurate BOQ, checking quantities against drawings and providing inputs for Direct cost of the project. This role can continue during execution of project.
● Prepares the work Plan for execution and follow it for ensuring implementation, taking measurements for processing the bills, evaluates the quantum of work with estimated work and prepare variation if exceeding the quantities beyond the estimation till completion of the job.