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zaid qishta, Presales Consultant

zaid qishta

Presales Consultant·Intrasoft

Jordan

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 15 years, 0 months

Presales Consultant

January 2019 - Present

Intrasoft

Amman, Jordan

January 2019 - Present

DELL EMC / VMware Presales consultant.

Company industry:
Installation & Technical Services
Job role:
Information Technology

Sr. Data Center Solutions Engineer, DCS Unit Counselor

November 2016 - December 2018

Intrasoft

Amman, Jordan

November 2016 - December 2018

Company industry:
Installation & Technical Services
Job role:
Information Technology

Data Center Solutions Engineer , EMC SAN storage specialist

April 2014 - October 2016

Intrasoft IT Services Middle East

Amman, Jordan

April 2014 - October 2016

Company industry:
IT Services
Job role:
Information Technology

Technical Support Administrator

November 2012 - April 2014

Orange Telecom - Jordan

Amman, Jordan

November 2012 - April 2014

• Installing, testing and deploying end user, network, PABX & IP Telephony.
• upgrading system changes, fixed patches, applications, and new releases to resolve problems and to launch new services.
• Managing and administrating the Microsoft System Center Configuration Manager - SCCM server, deploying patches and scripts on multiple PCs.
• Providing end users with hardware and software support, including multiple windows versions (Windows XP, Windows 7 and Windows 8 ).
• Keeping records of users hardware assets, managing withdrawal and transfer process for Orange’s IT department related assets.
• Providing second line of support for customers by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.
• Participate in IT projects to provide Technical consultation, training, perform required tests on new systems and study integration with the active systems.
• Participate in monitoring SLA, security policy, Maintenance Contracts implementation, and vendor's behaviors & credibility to deliver SLA requirements.
• Installing network and Telephony infrastructure to ensure end-users connectivity and access to enterprise services.
• Oversee end-users usage of IT equipment, applications and infrastructure, to maximize the functionality of IT resources according to users system instructions.

Company industry:
Telecommunications
Job role:
Information Technology

Technical Support officer , Network and System administrator

October 2011 - October 2012

Intracom IT services middle east and africa

Amman, Jordan

October 2011 - October 2012

Duties and responsibilities:

- Providing basic computer maintenance, on both software and hardware levels.
- Responsible for basic network cabling, planning and distribution.
- Answering inquiries from system users; explaining systems functions and providing technical assistance in the use and application of system features.
- Managing Cisco Firewall (ASA ) and applying access polices using Cisco ASDM.
- Accessing and controlling Network switches (port configurations and VLans.

- Training and assisting staff in using software and hardware efficiently.
- Participating in setting information security policies and procedures.
- Being part of the evaluation process of the equipment to be bought.
- Participating in IT projects to provide Technical consultation, training, perform required tests on new systems and study integration with the working system.

Company industry:
IT Services
Job role:
Information Technology

Research Analyst

June 2011 - September 2011

Arab Advisors Group

Amman, Jordan

June 2011 - September 2011

Providing research notes and professional reports about new technologies, telecommunication and media markets .

Company industry:
Telecommunications
Job role:
Research and Development

Education

University of Jordan

June 2011

June 2011

Bachelor's degree, Computer Engineering

Jordan

Skills

Integration
Expert
Integration
Expert
Technical Assistance
Expert
Technical Assistance
Expert
Process Equipment
Expert
Process Equipment
Expert
Planning
Expert
Planning
Expert
Switches
Expert
Switches
Expert
Integration
Expert
Integration
Expert
Technical Assistance
Expert
Technical Assistance
Expert
Process Equipment
Expert
Process Equipment
Expert
Planning
Expert
Planning
Expert
Switches
Expert
Switches
Expert

Languages

English
Expert
Arabic
Expert