Learning Manager
KLD
Total years of experience :14 years, 1 Months
Accomplishments & Responsibilities:
• E-Learning Trailblazer: Handpicked to spearhead the E-learning course development project for the esteemed Real Estate General Authority (REGA) in Saudi Arabia. Exceeded expectations by delivering all project requirements within an astounding 6 weeks, surpassing the 8-week deadline.
• Seamless Integration Expertise: Spearheaded a team, ensuring integration of the developed courses into REGA's Learning Management System (LMS), Moodle. Orchestrated the setup of completion certificates and meticulously implemented digital assessments, contributing to a comprehensive learner evaluation process.
• Accelerated Curriculum Development: Successfully empowered a team in crafting content and contributing to reviewing every single phase of the content development cycle for 7 comprehensive course curricula for a Saudi Arabian government-based client within an impressive 4-month timeframe.
• Digital Learning Ace: Led the delivery of 4 cutting-edge digital courses for a government client in KSA, totaling 18 hours of content. Demonstrated prowess in designing and implementing assessments within a demanding 6-month timeline.
• Steering diverse teams towards unprecedented heights, being at the helm of revolutionizing eLearning development, and championing digital transformation. Successfully orchestrated high-stakes projects of unparalleled learning experiences.
• Orchestrating a synergistic team of instructional designers, eLearning developers, art directors, and animators, fostering a collaborative environment that propels professional growth.
• Pioneering robust eLearning courses, prioritizing superior content and groundbreaking instructional strategies. Empowering designers in creating bespoke course designs, blueprints, video scripts, interactive activities, and scenario-based games.
• Streamlining learning processes and materials, utilizing data-driven to drive continuous improvement, and optimizing the eLearning development cycle for heightened team productivity and impeccable deliverables.
• Championing a project for a Saudi Arabian government-based client, overseeing a team of 14 subject matter experts from selection to induction, and successfully delivering comprehensive course curricula for in-class and digital training.
• Introducing the digital transformation of classroom training, integrating cutting-edge digital tools to elevate the overall learning experience.
• Expertly nurturing synergetic client relationships, ensuring seamless communication with stakeholders, and exceeding expectations through timely deliverables and proactive issue resolution.
Accomplishments & Responsibilities:
• Positioned the 17 eLearning courses to reach an unprecedented audience of 65, 000 government employees in Abu Dhabi, setting a new standard for scalable and impactful training.
• Spearheaded the creation of 102 SCORM packages using Articulate Storyline 360 in 2022, ensuring seamless integration and accessibility.
• Played a pivotal role in the design and development of 20 eLearning Training modules in 2021, showcasing versatility and adaptability in addressing diverse learning needs.
• Devised a groundbreaking 17 eLearning Training courses in 2022 for a leading government entity in Abu Dhabi. Each course, spanning 3 hours, incorporated cutting-edge interventions, including animated videos, podcasts, games with scoring cards, activities, pre/post quizzes, and interactive videos.
• Extended expertise to various entities, including ADSG, Dubai Police, PIF-KSA, RED TAG, etc., in 2021, proving capability in tailoring solutions to different organizational requirements.
• Pioneered the creation of 25 Educational Corporate Podcasts in 2019 and produced 15 high-quality how-to videos in 2021, managing the entire process from subject selection to final stages.
• Expertly crafted SCORM packages with multimedia elements for both traditional and digital learning environments.
• Owned the integration of adult learning theories into practical, advanced learning solutions to enhance educational outcomes.
• Utilized the ADDIE model and innovative learning methodologies in curriculum design.
• Agile Adaptor quickly switched to new systems and processes, maintaining effective communication with stakeholders and ensuring seamless transitions in the ever-evolving education landscape.
• Delivered and evaluated innovative LMS catalog, guided course loading, and target audience assignments, as well as produced instructional videos on various business topics and recorded educational podcasts on corporate subjects.
Accomplishments & Responsibilities:
• Architected and refined TIME Core Competencies and leaflets, updated the TIMERS Handbook, and shaped TIME Hotels' cultural landscape by infusing best practices and employee development initiatives.
• Orchestrated a stellar 4% increase in Customer Service Satisfaction, culminating in an impressive total score of 91.7%.
• Successfully trained and certified 12 supervisors to become adept departmental trainers via an elite Train-The-Trainer program. Executed monthly/annual training calendar based on meticulously conducted gap analyses.
• Authored and executed a suite of non-technical training programs, elevating leadership, supervisory, personal development, and customer service skills.
• Provided vital inputs to strategy and budget while ascertaining legal training requirements mandated based on Dubai Municipality through approved partners.
• Crafted IDPs for employees and designed superior cross-training programs to chart ambitious career advancement paths.
• Addressed diverse training requirements across four TIME Hotels brands.
• Attained Green Key Environmental program targets, achieving a remarkable 2.5% reduction in electricity costs and a 1.7% decrease in water consumption.
• Pioneered Fire Safety Protocols adopted across all TIME Hotels to enhance safety measures.
Accomplishments:
• Delivered a robust learning and development framework and launched the technical Queue in Vodafone Egypt-Alexandria and Vodafone Romania in addition to devising a robust curriculum for technical employees, achieving a 40% Net Promoter Score (NPS) against a target of 23%.
• Introduced an intranet (Knowledge Base) offering step-by-step tutorials for first- and second-line technical support in Vodafone UK and Egypt.
• Created training curriculums, plans, and timelines for iPhone and Android for the second-line queue, successfully implemented across VSSE partners in India and South Africa, contributing to knowledge retention.
• Implemented a learning management system (Quiz Master) for progress tracking, analyzing learning data, delivering content, and conducting gap analysis.
• Constantly evaluated and measured training outcomes and participant feedback to ensure the effectiveness of training programs.
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