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Hazem Rewiha, Sr.Sales Account Manager / Operations Manager

Hazem Rewiha

Sr.Sales Account Manager / Operations Manager·Creative Systems

Saudi Arabia

Bachelor's degree, Social science

Work experience

Total years of experience: 18 years, 7 months

Sr.Sales Account Manager / Operations Manager

November 2012 - Present

Creative Systems

Jeddah, Saudi Arabia

November 2012 - Present

Capacity for strategic thought and the ability to solve unstructured business problems.

Ability to manage multiple deals at once with an eye towards the cost, business opportunity and strategic.

Manage Sales and Marketing Department with plans and meetings with the customers. Identifies market potential by qualifying accounts.

Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.

Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.

Expands sales in existing accounts by introducing new products and services.

Contributes information to market strategy by monitoring competitive products and reactions from accounts.

Recommends new products and services by evaluating current product results; identifying needs to be filled.


Accomplishes marketing and organization mission by completing related results as needed.
Report Directly to the Managing Director and CEO.

Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions

Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction

Supervise the customer service units and ensure that they are in line with customer satisfaction objectives.

Manage all the operations between all the departments.

Selling all the following services :

Datacenter - Servers (NEC - Dell)/ AP (Cisco - Dlink - Tplink) / Point to Point / GPS (Utronix) / UPS / CCTV (Hikvision - Bosch - CNB - Honeywell - Samsung) and Access controls Projects (Virdi - ZK) / Networking Infrastructures Projects (Cisco - Schneider - 3M - Dlink - HP)/ Laptop (Dell - HP) / Printers (Xerox - HP - Sharp - Canon)- Windows Server - VM ( Sphere ) - Storage - VMS .

Company industry:
IT Services
Job role:
Sales

Sales Key Account Manager

August 2011 - August 2012

MK

Doha, Qatar

August 2011 - August 2012

Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned large customer

Penetrates assigned accounts by Selling new or additional products or services to current buyers; and/or Finding additional buyers within the existing customer location.

Selling additional customer locations.

Sells the firm’s complete offering of products and services.

Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.

Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs prioritizes initiatives and company investments and establishes a clear action plan for success.

Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

Manages assigned customers’ transition from the Business Development group during customer implementation.


Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

Selling all the following services: Data Center Preparations / AP / Point to Point / GPS / UPS / Servers Networking Infrastructures Projects CCTV and Access control Projects

Company industry:
IT Services
Job role:
Sales

Senior Sales executive

September 2009 - July 2011

Madeni Tech

Abu Dhabi, United Arab Emirates

September 2009 - July 2011

•Developing new business through networking and cold calling
• Arranging business meetings and following up leads
• Understanding customers’ specific business needs and applying product knowledge to meet those needs
• Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently.
• Providing support to customers, offering clear advice and solutions wherever possible
• Writing and designing sales literature
• Attending industry events
• Working closely with the marketing department
• Keeping abreast of constantly changing software, hardware systems.
• Developing effective sales plans utilizing sales methodology
• There may be some international travel involved depending on the remit of the IT company.

• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

• Selling (Laptops - Printers - PC - Routers - Access Points-CCTV - Infrastructure Projects).

Company industry:
IT Services
Job role:
Sales

Sales Account Manager (Enterprises)

October 2007 - August 2009

Jeraisy Computer and Communications

Jeddah, Saudi Arabia

October 2007 - August 2009

Managing a portfolio of accounts.

Dealing with all aspects of a campaign.

Using an existing network of industry contacts to generate new business.

Leading and training other members of the account team.

Managing the work of account executives.

Leading project management activity.

Ensuring necessary actions are undertaken by the account team.

Building a 'territory'.

Achieving sales targets.

Delivering sales presentations to high-level executives.

Attending client meetings.

Maintaining and expanding relationships with existing clients.

Completing administrative work, as required.

Company industry:
IT Services
Job role:
Sales

Education

The Higher institute Of Social Science

June 2007

June 2007

Bachelor's degree, Social science

Egypt

GPA (percentage): 73%

GPA (percentage): 73%

Skills

IT Operations

Expert

Preparation of Daily Weekly Monthly reports

Expert

sales team manager

Expert

Large Account Sales

Expert

B2B Marketing

Expert

Strong persuasive, analytical skills and PC proficiency

Expert

Leadership

Expert

Installation and Maintenance

Expert

Planning

Expert

Sales

Expert

Cost Managment

Expert

Operations Management

Intermediate

Structured Cabling/ Networking/ Security /wi-fi/ EPABX solution selling

Expert

Retail Sales

Expert

Key Account Manager

Expert

IT Operations

Expert

Preparation of Daily Weekly Monthly reports

Expert

sales team manager

Expert

Large Account Sales

Expert

B2B Marketing

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Certificate Network + CompTIA
Jun 2006
Certificate ICDL v.4 ( European Computer Driving License Foundation )
Feb 2008 - May 2008
Certificate Sales & Marketing professional
Cairo University
Nov 2007 - Jan 2008
Certificate A+ CompTIA (Hardware – Software
Jun 2006 - Sep 2006
Citrix Sales Profissional
Citrix
Sep 2009 - Feb 2010

Training
PMP
cybrary.it
Jun 2016

Hobbies and interests

Swimming and reading

swimming over 12 years as part of my City Team