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Hazem Magdy, restaurant area manager

Hazem Magdy

restaurant area manager·ROF Group

Kuwait

Bachelor's degree, law

Work experience

Total years of experience: 17 years, 6 months

restaurant area manager

May 2025 - Present

ROF Group

Al Kuwait, Kuwait

May 2025 - Present

• Overseeing multiple locations including recruiting, training, motivating, and developing store managers and staff.
• Ensuring consistent standards in service, food quality, cleanliness, and compliance with health & safety regulations.
• Handling escalated customer complaints and enhanced satisfaction.
• Auditing store performance making weekly and monthly audit visits.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Area Manager

May 2025 - Present

ROF Group – Wachamean & Happy Eille (Burger & Chicken Concept)

Mubarak al Kabir, Kuwait

May 2025 - Present

• Overseeing multiple locations including recruiting, training, motivating, and developing store managers and staff.
• Ensuring consistent standards in service, food quality, cleanliness, and compliance with health & safety regulations.
• Handling escalated customer complaints and enhanced satisfaction.
• Managing store appearance, executing marketing initiatives, and addressing operational issues.
• Driving sales, managing budgets, controlling costs, and achieving financial targets.
• Monitoring customer requirements and building reports.
• Controlling labor hours and budgets across all accounts.
• Daily monitor floor operations to ensure all work standards are met and food safety procedures are strictly followed.
• Ensuring accurate documentation.
• Performing quality assurance inspections and preparing reports.
• Maintaining accountability for site performance and compliance.
• Coordinating additional operational tasks and project work.
• Auditing store performance making weekly and monthly audit visits.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Area Manager

August 2016 - May 2025

mr baker group

Al Kuwait, Kuwait

August 2016 - May 2025

• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintaining store staff job results by coaching, counseling and disciplining employees, planning, monitoring and
appraising job results.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and
other people in a position to understand service requirements.
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion;
authorizing clearance sales; studying trends.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales
records.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and
procedures.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain
productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales.
• Analyze and interpret trends to facilitate planning.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well
as providing or organizing training and development.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments.
• Organizes special promotions, displays and events.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Area Manager

August 2016 - April 2025

Heris of Samir Saed and Yousef Nadonm CO.

Jabriya, Kuwait

August 2016 - April 2025

• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintaining store staff job results by coaching, counseling and disciplining employees, planning, monitoring and
appraising job results.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and
other people in a position to understand service requirements.
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion;
authorizing clearance sales; studying trends.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales
records.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and
procedures.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain
productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales.
• Analyze and interpret trends to facilitate planning.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well
as providing or organizing training and development.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments.
• Organizes special promotions, displays and events.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Public relation manager

April 2015 - January 2016

links Shipping Company

Doha, Qatar

April 2015 - January 2016

• Lead and coordinate monthly team meeting.
• Meeting and Making deals with the new customers.
• Solve the legal problems

Company industry:
Shipping
Job role:
Marketing and PR

Public relation coordinator

May 2014 - May 2015

links shipping group

Doha, Qatar

May 2014 - May 2015

• Coordinate all administration work in the office.
• Review of the original documents for the shipments before submitted to the general authority of custom.

Company industry:
Shipping
Job role:
Marketing and PR

Broker

April 2013 - April 2014

links group

Doha, Qatar

April 2013 - April 2014

Responsibilities:
• Clear all the import & export shipments procedures.
• Collect documents from the shipping agent.
• Arrange custom declaration at the seaport system.

Company industry:
Shipping
Job role:
Sales

Human resource

June 2011 - February 2013

Egyptian Company for seamless wear

Cairo, Egypt

June 2011 - February 2013

Company industry:
Fashion Design
Job role:
Human Resources and Recruitment

lawyer in

May 2008 - May 2011

Amr Shamkh office

Cairo, Egypt

May 2008 - May 2011

Company industry:
Law Firm
Job role:
Legal

Education

Cairo University In giza

June 2010

June 2010

Bachelor's degree, law

Egypt

Cairo University

January 2010

January 2010

Bachelor's degree, law

Egypt

Skills

BUDGETING
Intermediate
BUDGETING
Intermediate
CASH MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
Sales Management
Expert
Sales Management
Expert
Project Management
Expert
Project Management
Expert
Team Management
Expert
Team Management
Expert
Business Development
Expert
Business Development
Expert
Administration
Expert
Administration
Expert
Training
Expert
Training
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Restaurants
Expert
Restaurants
Expert
Food Safety
Expert
Food Safety
Expert
Hospitality
Expert
Hospitality
Expert

Languages

English
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Kuwait Driving License
International Computer Driving License (ICDL)