Hazem Magdy

• Overseeing multiple locations including recruiting, training, motivating, and developing store managers and staff.
• Ensuring consistent standards in service, food quality, cleanliness, and compliance with health & safety regulations.
• Handling escalated customer complaints and enhanced satisfaction.
• Auditing store performance making weekly and monthly audit visits.

• Overseeing multiple locations including recruiting, training, motivating, and developing store managers and staff.
• Ensuring consistent standards in service, food quality, cleanliness, and compliance with health & safety regulations.
• Handling escalated customer complaints and enhanced satisfaction.
• Managing store appearance, executing marketing initiatives, and addressing operational issues.
• Driving sales, managing budgets, controlling costs, and achieving financial targets.
• Monitoring customer requirements and building reports.
• Controlling labor hours and budgets across all accounts.
• Daily monitor floor operations to ensure all work standards are met and food safety procedures are strictly followed.
• Ensuring accurate documentation.
• Performing quality assurance inspections and preparing reports.
• Maintaining accountability for site performance and compliance.
• Coordinating additional operational tasks and project work.
• Auditing store performance making weekly and monthly audit visits.

• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintaining store staff job results by coaching, counseling and disciplining employees, planning, monitoring and
appraising job results.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and
other people in a position to understand service requirements.
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion;
authorizing clearance sales; studying trends.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales
records.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and
procedures.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain
productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales.
• Analyze and interpret trends to facilitate planning.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well
as providing or organizing training and development.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments.
• Organizes special promotions, displays and events.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintaining store staff job results by coaching, counseling and disciplining employees, planning, monitoring and
appraising job results.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and
other people in a position to understand service requirements.
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion;
authorizing clearance sales; studying trends.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales
records.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and
procedures.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain
productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales.
• Analyze and interpret trends to facilitate planning.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well
as providing or organizing training and development.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments.
• Organizes special promotions, displays and events.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

• Lead and coordinate monthly team meeting.
• Meeting and Making deals with the new customers.
• Solve the legal problems

• Coordinate all administration work in the office.
• Review of the original documents for the shipments before submitted to the general authority of custom.

Responsibilities:
• Clear all the import & export shipments procedures.
• Collect documents from the shipping agent.
• Arrange custom declaration at the seaport system.