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HAZEM ZAYED

Customer Service Representative

Location:
Egypt - Cairo
Education:
Bachelor's degree, Chinese Studies
Experience:
4 years, 0 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  4 Years, 0 Months   

May 2019 To August 2019

Customer Service Representative

at Majorel
Location : Egypt - Cairo
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
June 2016 To August 2018

Salesman

I found this job using Bayt.com

at Half-price Clothes shop
Location : Egypt - Cairo
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2022

Bachelor's degree, Chinese Studies

at Ainshams University
Location : Egypt - Cairo
Grade: Very good
Passed HSK4 with score 261.
Passed HSKK Intermediate with score 66.
Got an internship at KEMET company (CAT Tools).
Former Project Coordinator at Enactus Ainshams University.
June 2021

Diploma, Chinese Studies

at Shanghai International Studies University
Location : China - Shanghai
Grade: Excellent
Scholarship for one year
June 2017

High school or equivalent, student

at Elorman governmental language school
Location : Egypt - Cairo

التخصصات والمهارات

Microsoft word

قيادة فرق العمل

الكتابة

العروض التقديمية

presentation

Microsoft Excel

SDL Trados

العمل الجماعي

البحوث

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Intermediate

Chinese

Intermediate

Memberships

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Your professional memberships provide an informative signal about your career aspirations, so add them!
Organization : iEARN
Membership/Role : Team Leader
Member since : September 2013

Training and Certifications

iEARN Camp ( Training )

iEARN Egypt
August 2014 (96 hours)

Edraak Certificate ( Certificate )

Issued in: April 2017

Hobbies and Interests

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Help employers know more about you by looking at your hobbies and interests

الشطرنج

كرة السلة

القرأة

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