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Heba Abdulhafez, PROJECT ASSISTANT - CASE MANAGEMENT (PROGRAM ACCESS AND PRE-TRAVEL VETTING UNITS)

Heba Abdulhafez

PROJECT ASSISTANT - CASE MANAGEMENT (PROGRAM ACCESS AND PRE-TRAVEL VETTING UNITS)·International Organization for Migration | IOM, UN Migration,

Jordan

Bachelor's degree, Economics And Public Administration

Work experience

Total years of experience: 8 years, 2 months

PROJECT ASSISTANT - CASE MANAGEMENT (PROGRAM ACCESS AND PRE-TRAVEL VETTING UNITS)

January 2022 - January 2025

International Organization for Migration | IOM, UN Migration,

Amman, Jordan

January 2022 - January 2025

• Managed refugee resettlement case files and medical
reports efficiently.
• Ensured accurate data entry into the START system and
conducted quality assurance checks.
• Provided regular reports on team accomplishments and
workflow tracking.
• Maintained confidentiality and integrity of RSC-related
information following USRAP standards.
• Updated refugee resettlement files with biological and
sensitive data.
Company industry:
Non-profit Organization

ASSISTANT FIELD MONITOR

October 2017 - October 2018

UNICEF,

Amman, Jordan

October 2017 - October 2018

• Monitored progress and performance of UNICEF partner
organizations.
• Reported on program challenges and gaps in education,
child protection, water, sanitation, hygiene, and health
sectors.
• Ensured proper distribution and availability of UNICEF
supplies.
• Identified and reported social issues affecting vulnerable
populations.
• Conducted rapid assessments and in-depth analyses as
required.
Company industry:
Non-profit Organization
Job role:
Community Services

SHELTER ASSISTANT

December 2016 - October 2017

Norwegian Refugee Council (NRC),

Mafraq, Jordan

December 2016 - October 2017

• Managed data entry for NFI assistance distribution to over
200 beneficiaries daily using RAIS.
• Verified beneficiary identities via IRIS scan to ensure
accurate aid distribution.
• Maintained precise records to compare on-ground
distributions with system data.
Company industry:
Non-profit Organization

COMMUNITY MOBILIZER

January 2014 - January 2016

International Relief and Development (IRD),

Mafraq, Jordan

January 2014 - January 2016

• Oversaw communal kitchen operations, ensuring safety
and functionality.
• Coordinated with UNHCR field assistants for case referrals
and verifications.
• Organized community gatherings, focus group
discussions, and awareness campaigns.
• Acted as a referral focal point, liaising between
community leaders and responsible NGOs.
Company industry:
Non-profit Organization

DATA ENTRY OPERATOR (RAIS SYSTEM)

October 2013 - January 2014

IRD,

Amman, Jordan

October 2013 - January 2014

• Entered outreach assessment data with a target of 40
cases per day.
• Ensured accurate record-keeping for cash assistance
programs.
Company industry:
Non-profit Organization

HR ASSISTANT

January 2013 - June 2013

Maersk Line,

Amman, Jordan

January 2013 - June 2013

• Managed recruitment processes using the myHR e
recruitment system.
• Coordinated team-building events and logistical
arrangements.
• Maintained job applications and employee records in
SAP.
Company industry:
Shipping
Job role:
Human Resources and Recruitment

CUSTOMER SERVICE REPRESENTATIVE (TRAINING PROGRAM)

September 2012 - December 2012

Regional Vision Center,

Amman, Jordan

September 2012 - December 2012

• Provided customer support and maintained client
relationships.
• Managed office administration and financial transactions.
Company industry:
Retail & Wholesale

Education

University of Jordan

June 2012

June 2012

Bachelor's degree, Economics And Public Administration

Jordan

GPA (point): 2.82 out of 4

GPA (point): 2.82 out of 4

Skills

MOTIVATIONAL SKILLS

Intermediate

DETAIL ORIENTED

Intermediate

PROJECT MANAGEMENT

Intermediate

CASE MANAGEMENT

Intermediate

ENVIRONMENTAL MONITORING

Intermediate

HUMANITARIANISM

Intermediate

PROJECT COORDINATION

Intermediate

COMMUNITY ORGANIZING

Intermediate

DATA MANAGEMENT

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate