Control Room Operator
BMMI
Total years of experience :3 years, 10 Months
• To operate and monitor all systems within the control center in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures and the codes of practice.
• To conduct travel management plans for personnel internationally including company operations overseas (Africa & others). The process involves tracking and monitoring locations of personnel, flights and routes.
• To actively access approved web sites, open source information and contacts provided to build up information, concerning potential threats or risks to employees engaged in work overseas, in particular Africa.
• To liaise with the Police, other agencies and members of staff to ensure the appropriate use of the system. To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
• To assist operationally in crisis management and emergency incident management in accordance with emergency plans.
• To maintain the provision of information required by the CCTV supervisor to assist the monitoring of the CCTV system and other security systems in accordance with the regulations set up by the company.
• Playing a full and active role in the running of the CCTV system to ensure an effective and efficient service is provided
• To implement emergency and incident procedures whilst on duty and to keep a clear concise written record of events.
• To ensure all operational procedures, records and video tapes are securely and confidentially stored in the Control Room.
• To work in an internal and external customer related way in accordance with adopted procedure and good practice.
• In charge of access control management.
• Handlings switch board operations.
• Greet Customers and ensure they are escorted to the concerned department.
• Greet and escort VIP Guests to the CEO office.
• Managing (In-out coming) Mails on daily basis.
• Schedule meetings upon management requests.
• Provide direct manager with full assistant in all related admin work.
• Organizing building maintenance / sanitation / cleaning.
• Assist PR with organizing special events.
• Reporting to HR on daily basis in regards with Employees dress code Policy.
• Escalate customer complaints to higher management.
• Report incoming customers / phone calls / Mails to department head on daily basis.
• Responding to customer inquiries on daily basis.
• Cross selling ( Products and Services )
• Solving customer complaints and escalate to higher management if necessary to ensure efficiency.
• Promote products to customers by explaining the features