Heba Mahmoud

 Procurement: Manage orders with Supply chain team and monitor shipments closely until arrival, review-nonmoving stocks, and expiry products monthly.
Assuring supply of required goods on time and machines maintenance regularly.
Handle petty cash, expenses, and their settlement with the finance team monthly.
 Process: Ensure that clinic operations run according to health authorities’ standards and regulations, managing reports & system update.
 Service Quality: Deliver a superior client experience and drive key service-quality processes at the clinic level, in addition to managing HNI clients and customers’ complaints or concerns.
 People Management: Engaging with team and guiding them to achieve their targets, Monitoring the daily duties, objectives, performance and appraisal of the team.
 Business: Handle the Sales planning; meeting revenue, profit and service targets execution, monthly overtime, incentives, etc.

(Golden State Foods is a Multinational Food Manufacturer /McDonald’s Middle East main Supplier)

 Perform and Implement strategic sourcing and purchase process of food raw materials and packaging materials in respect of the production plan/ needs.
 Engage with suppliers to secure the supply of Materials, Supplies & services and monitor delivery of all orders to be on time in full, at the most competitive total cost.
 Collaborate with inventory team in setting the MOQ, Reorder inventory levels based on actual consumptions, stock on hand and suppliers lead times.
 Responsible for Executing Purchasing strategy, procurement policies, Selecting and negotiating Long term contracts for values up to $ 400 K of key categories.
 Handling cross-functional business processes with internal and external stakeholders.
 Arrange the logistics procedures and Coordinate with clearing agents for timely release of all shipments to avoid demurrage and any unnecessary charges.
 Oversee the direct reportees of the purchasing team, implementing business values, company’s goals and vision to meet the target objectives.
 Engage suppliers (under quality approval and supervision) on NPD.
 Lead LTOs & innovations projects with Business development and R&D Departments.
 Work on Vendors’ development, Identify areas of improvements, and coordinate between Suppliers and Quality team to resolve the quality concerns.
 Develop new suppliers, meeting them periodically & attending food exhibitions.
 Assess Suppliers performance and ensure adhering to the required SLA, Auditing and quality standards and food safety management system.
 Identify new market trends and advances in the use of food technology (as using GMO /MSG Free ingredients, clean label and natural ingredients, etc.
 Monitor Petty cash transactions and monthly expenses for indirect supplies.
 Interact with finance team for calculating the landed cost of imported shipments.
 Generate procurement reports, presentations, lead and take minutes of meetings.
 Ensure full quality compliance, audit readiness of all procurement documents.

Handled P2P (Procure to Pay) cycle completely.

* Managed key accounts as (HP, Cisco, Oracle, Symantec, Computer Links, Tech Access, Avnet, Stone soft, Secure way, Scope, Sharp, Microsoft, Diebold, etc.

* Authorized purchases of CAPEX, indirect supplies, MRO, Facilities, consumables.

* Reviewed requisitions & contacted requesters if additional info is required.

* Determined appropriate source from sourcing list, contacted suppliers for pricing/ RFQ, negotiated T&Cs (terms and conditions) & delivery dates.

* Consulted procuring instructions for better understanding of each commodity strategy, its preferred vendors and best price to use before placing orders.

* Processed POs (purchase orders) on Oracle system.

* Followed up on deliveries and expedited Orders dates if required.

* Utilized Requisitions & purchases tracking report to ensure all requests are quickly processed & escalated complex situations as needed for effective resolution.

* Resolved invoices, handled payment processes with treasury & finance teams.

* Initiated New suppliers set up and handled all its needed procedures.

* Was in charge of petty cash & its reconciliation.

* Arranged shipping procedures and Docs with Vendors, forwarders and couriers.

* Communicated with Customs clearance agents until shipments’ arrival.

* Processed the return cycle for faulty items whenever needed.

* Handled licenses, Back-to-Back orders of Annual contracts and their renewals.

* Performed Suppliers’ Assessment & reported result to management half yearly.

* Ensured full quality compliance, audit readiness of all purchasing documents, and updated required procurement reports weekly.

* Received and handled emails& calls in timely and professional manner.

 Maintained office tasks by organizing office operations, policies & procedures.
 Handled general admin duties such as controlling correspondence; designing filing systems; assigning and monitoring clerical functions.
 Managed relationships with vendors, service providers, and ensured that all needed items are purchased, invoiced and paid on time.
 Managed other operational requirements as assigning employees; arrange their orientation with HR, following up on work results for other departments.
 Supervise office staff.
 Reviewed and approved supply requisitions.
 Took minutes of meetings, typed reports and letters and prepared presentation.
 Arranged & confirmed chair appointments, meetings, receiving visitors.
 Responded to customers’ complaints and queries.
 Was keeping the management informed by reviewing and analysing special reports; summarizing information and important deals.
 Organized and maintained paperwork in appropriate manner