Regional Collector for North Africa
M. H. Alshaya Company
مجموع سنوات الخبرة :18 years, 9 أشهر
o Generating the weekly reports for the region and collecting the information for the brand
o Handling the link of communication between all Head Office departments and North African at Egypt & Morocco.
o Developing strategic planning for the Back of house and operations at the stores
o Developing Daily / weekly / Monthly Operations Reports which includes but not limited to (Sales Report, Service Report, and Head Count Report, Holiday Trackers, movements tracker, Maintenance Reports, Stockroom reports …).
o Assist in achieving company sales targets
o Communicate stock issues to Merchandisers
o Ensure team delivers highest possible levels of customer service in store & that this is prioritized always to maximize sales.
o Lead by example to maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss, capitalize on merchandising
o Actively use the Policy and procedures to ensure the store is compliant to the audit and loss prevention measures.
o Actively identify and follow up on all pending maintenance issues
o Provide clear direction & ensure co-operation between all areas of the store Administration and Back of House.
o Ensure team delivers highest possible levels of customer service in store & that this is prioritized always to maximize sales.
o Achieve company Audit & LP targets.
o Ensure the store consistently reflects highest possible standards.
o Ensure that staff & management for maximum coverage at peak trading periods & the store have the right people in the right place at the right time.
o Follow the policy and procedures and train the staff how to fully comply with it.
o Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, processes and guidelines.
o Coach, develop and mentor the store team.
o Develop one’s own team within the store in liaison with Operations, HR and Training Departments
o Upload content for the monthly online newsletter
o Support the Store Manager on the shop floor and cover as duty manager.
I have worked as a senior Administrator and back of house
- Work at M.H.Alshaya Company
Senior Administrator and back of house
from Aug 2009 to Present
* Handled the tasks ?of overseeing and administering the daily activities of the organization
* Assigned the tasks of conducting research and analysis on specific issues
* Handled the responsibilities of preparing reports and non-routine letters
* Provided assistance to staff regarding the policies and procedures of the company
* Organized meetings, handled filing and prepared reports as well as sales invoices
* Performed other administrative tasks as assigned
Ihave worked as an english teacher for two years
I used to manage the shop and take the responsiblity of mark
MBA from Cambridge training
Graduated from faculty of Education English department