Office Manager
Arca
Total years of experience :3 years, 2 Months
• Reserving tickets with airlines, and a wide variety of other topics.
• Making bookings using a computer system
• Using my knowledge and creativity to help customers find a suitable holiday package or to plan independent travel.
• Dealing with passenger s enquiries about flight departures and arrivals.
• Telling passengers about luggage restrictions (using voyager flights - Saber-Voyager logging -cisco- icrs programmes ).
• Collecting deposits and filling in booking forms
• Informing customers of any changes such as cancelled flights, and arranging alternatives.
• Advise customers about passports, travel insurance, visas, vaccinations and tours.
• Attending child protection training course
• Checking Class environment according to checklists, PC and relevant board requirements
• Checking candidates’ IDs once they entered the exam room
• Give clear instructions to candidates at the beginning and end of the examination
• Responsible for the attendance sheet and seating plan
• Making sure that the instructions are followed and all the queries are answered.
• Manage and coordinate all appointments
• Ensure correct date entry and registration for the patient on the system
• Handling incoming and outgoing calls promptly and timely management of all enquiries
• Provide first stage of contact in resolving complaints and maintain official record of complaints
• General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms.
• Handling payment from patients (cash, cards and insurance).
Accurately inputting information into databases (Citrix/Varetis).
• Ensuring that all data is accurate, up to date and useable.
• Updating systems to maintain the correct information.
• Updating, maintaining and retrieve data held on computer systems.
• Communicating clearly over the phone.
• Able to work under pressure and to deadlines.
• Acquired excellent knowledge of UAE culture, language, places
and needs.