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Helal Al alami, IT Support Specialist

Helal Al alami

IT Support Specialist·KA Consolidated Engineering Company

United Arab Emirates

Master's degree, Master Degree in Business Administration (MBA)

Work experience

Total years of experience: 13 years, 10 months

IT Support Specialist

January 2017 - Present

KA Consolidated Engineering Company

Sharjah, United Arab Emirates

January 2017 - Present

- Installing and configuring computer hardware, software and systems
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- Repairing and replacing equipment as necessary
- Testing new technology

Company industry:
Construction & Building
Job role:
Information Technology

Quality Assurance Agent

March 2012 - January 2015

Imdaad

Dubai, United Arab Emirates

March 2012 - January 2015

Measure customer’s satisfaction level & client retention

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Customer Service Representative

September 2010 - February 2012

Roads and Transport Authority (RTA)

Dubai, United Arab Emirates

September 2010 - February 2012

Handling inquiries through phones, emails and service request in professional manner

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Education

Anglia Ruskin University

October 2015

October 2015

Master's degree, Master Degree in Business Administration (MBA)

United Kingdom

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Extensive Master Degree MBA courses in Corporate Finance, Marketing, Research Methodology, Business Plans, Human Resources, Accounting and other topics. This program is certified by the British Ministry of Education
View attachment

Ajman University of science and technology

June 2010

June 2010

Bachelor's degree, computer science

United Arab Emirates

Specialization in Computer Sciences in special focus on the fields of Software development and programming.
View attachment

Skills

Quality Assurance
Expert
Quality Assurance
Expert
Client Communication
Expert
Client Communication
Expert
Computer Science
Expert
Computer Science
Expert
Eco friendly
Expert
Eco friendly
Expert
Customer Service
Expert
Customer Service
Expert
Ms powerpoint
Expert
Ms powerpoint
Expert
Internet
Expert
Internet
Expert
Communication skills
Expert
Communication skills
Expert
Customer service
Expert
Customer service
Expert
Typing
Expert
Typing
Expert
MS word
Expert
MS word
Expert
computer skills
Expert
computer skills
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Client Communication
Expert
Client Communication
Expert
Computer Science
Expert
Computer Science
Expert
Eco friendly
Expert
Eco friendly
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Certificate of achievement
ABAMI
Mar 2012 - Mar 2012

Hobbies

  • Swimming, Reading of Literature books in Arabic and English, Travel & Discovery.